3012_pervasive_error
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3012_pervasive_error [2020/08/11 12:04 (4 years ago)] – kevin | 3012_pervasive_error [2021/02/27 11:06 (3 years ago)] (current) – tanya | ||
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====== Pervasive 3012 Error ====== | ====== Pervasive 3012 Error ====== | ||
- | A Pervasive 3012 error occurs when Windward cannot connect to the Pervasive database. | + | See [[https://support.windwardsoftware.com/a/solutions/articles/ |
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- | - Pervasive on the client cannot connect to the server. | + | |
- | - The Pervasive engine on the server is stopped or not loaded. | + | |
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- | ===== Check network connectivity between Client and Server ===== | + | |
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- | Windward System Five uses a mapped network drive connection in order to communicate data between the client and the server. | + | |
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- | In Windows, the Map Network Drive function is used and a network drive is set to the drive letter W with the server path as " | + | |
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- | The following link is to a networking best practices document that will assist in explaining Windows networking setups. | + | |
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- | * [[:faq: | + | |
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- | A ping test can be run to determine if the server is responding to requests across the network. The link below will show a demonstration of the ping test. | + | |
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- | * [[ping_test|Performing a Ping Test]] | + | |
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- | All versions of Pervasive come with a diagnostic tool called " | + | |
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- | * [[pervasive_system_analyzer_network|Pervasive System Analyzer network test]] | + | |
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- | All windows computers have a host file that will set a server name to a network address. | + | |
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- | * [[host_file_settings|Reviewing the Windows host file]] | + | |
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- | ===== Check to ensure Pervasive Engine is running on the Server ===== | + | |
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- | The Pervasive Engine on the server needs to be running or all workstations will receive the 3012 error. | + | |
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- | * [[locate_pervasive_server|Locating and starting the Pervasive server]] | + | |
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- | ===== Troubleshooting tips for Pervasive 3012 error ===== | + | |
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- | * Verify the server can be pinged by server name using the [[ping_test|ping test]]. | + | |
- | * Check that mapped network drive connections to the server open without error. | + | |
- | * Verify the Pervasive server is running on the server if the above network tests pass. | + | |
- | * [[: | + | |
- | * Ensure all computers have your Local Area Network (LAN) network addresses | + | |
- | * Ensure your LAN supports the TCP/IP protocol. | + | |
- | * Review security software on clients and servers to ensure Pervasive is not blocked. | + | |
- | * Turn off software intrusion detection or add Pervasive to the trusted software list. | + | |
- | * Verify firewall ports: [[Firewall Port Settings for Pervasive]] | + | |
- | * Disable your firewall for both server or client for a moment to check if the status 3012 is caused by firewall settings | + |
3012_pervasive_error.1597172675.txt.gz · Last modified: 2020/08/11 12:04 (4 years ago) by kevin