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cloud_disconnection_issues [2019/05/02 15:42 (5 years ago)] – created swindcloud_disconnection_issues [2021/07/19 10:42 (3 years ago)] (current) swind
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 ====== System Five On Cloud Disconnection Issues ====== ====== System Five On Cloud Disconnection Issues ======
-[[http://wws5.com/|{{http://wws5.com/images/topxxxgif-ani.gif  |Windward Software}}]] 
  
 +<note important>This document is also available as a FreshDesk Solution Article \\
 +</note>
 +
 +<note tip>This article also applies to local and RDP network configurations.</note>
  
 ====== Problem Description ====== ====== Problem Description ======
  
-In many instances we see the same network related issues with internet and RDP clients as we do with our System Five On Cloud clients. Mainly Disconnection issues. +In many instances we see the same network related issues with our System Five On Cloud clients as we do with internet and RDP clients. Mainly Disconnection issues.
  
 +<note important>One thing to be aware of on the System Five on Cloud infrastructure is that if the connection is left idle for 2 hours, the connection will be disconnected. After an additional 15 minutes, the user will be signed out.
 +</note>
  
  
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 The following should be done on each of the client's workstations. The following should be done on each of the client's workstations.
  
-1. NIC Power Save: Disabled Control Panel\Network and Internet\Network Connections\\+====1. Disable NIC Power Save features.====\\ 
 + 
 +{{:basic_troubleshooting:nic_power_management.jpg?600|}} 
   * Open Control Panel   * Open Control Panel
   * Click on System   * Click on System
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   * Click on Properties   * Click on Properties
   * Click on the Power Management tab   * Click on the Power Management tab
-  * Uncheck all checkboxes on this page. The topmost box is the most important (Allow the computer to turn off this device to save power). The other boxed will grey out when you uncheck the top box, and in some cases the underlying boxes may re-check. This is OK.+  * Uncheck all checkboxes on this page. The top-most box is the most important (Allow the computer to turn off this device to save power). The other boxed will grey out when you uncheck the top box, and in some cases the underlying boxes may re-check. This is OK. They are greyed out which means they aren't valid once the top check box is unchecked.
   * Click the OK button   * Click the OK button
   * Close Device Manager and close the System Window.   * Close Device Manager and close the System Window.
  
-2. Windows Power Options set to High Performance\\+We have also come across some Intel cards who's Power Options are not as simple to figure out. 
 + 
 +{{:basic_troubleshooting:intel-150754.jpg?300|}} 
 + 
 +In this case you should only have to uncheck Energy Efficient Ethernet. 
 + 
 + 
 +In the case of the Realtek PCIe network cards, you may need to deactivate (unselect) power management on two devices. The Realtek PCIe GbE Family Controller, and the Realtek RTL8822CE 802.11ac PCIe Adapter. 
 + 
 +{{:basic_troubleshooting:screenshot_2021-03-02_114234.jpg?600|}}\\ 
 +\\ 
 +\\ 
 +\\ 
 + 
 + 
 +====2. Windows Power Options set to High Performance====\\ 
 + 
 +{{:basic_troubleshooting:power_management.jpg?600|}} 
   * Open Control Panel   * Open Control Panel
   * Click on Power Options   * Click on Power Options
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   * Click "Change advanced power settings"   * Click "Change advanced power settings"
   * If not already open, Expand "Hard Disk"   * If not already open, Expand "Hard Disk"
-  * Expand "Turn off hard disk after+  * Expand "Turn off hard disk after"
   * In the drop down next to "Setting(Minutes)" Set to "0" or "Never"   * In the drop down next to "Setting(Minutes)" Set to "0" or "Never"
   * Click OK button   * Click OK button
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-3. Recommend a wired connection instead of wireless\\ +====3. Recommend a wired connection instead of wireless====\\
-  * The above settings should be done on each workstation or laptop even if the client site is using wireless connectivity. It will still help in providing a more stable network environment.+
  
 +The above settings should be done on each workstation or laptop even if the client site is using wireless connectivity. It will still help in providing a more stable network environment.
 +
 +
 +----------------------
  
 == Steve Wind May 2 /2019 == == Steve Wind May 2 /2019 ==
 +
 +== Updated by Steve Wind March 2 /2021 ==
  
cloud_disconnection_issues.1556836967.txt.gz · Last modified: 2019/05/02 15:42 (5 years ago) by swind