cloud_disconnection_issues
Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
cloud_disconnection_issues [2019/05/02 15:55 (5 years ago)] – swind | cloud_disconnection_issues [2021/07/19 10:42 (3 years ago)] (current) – swind | ||
---|---|---|---|
Line 1: | Line 1: | ||
====== System Five On Cloud Disconnection Issues ====== | ====== System Five On Cloud Disconnection Issues ====== | ||
- | [[http:// | ||
+ | <note important> | ||
+ | </ | ||
+ | |||
+ | <note tip>This article also applies to local and RDP network configurations.</ | ||
====== Problem Description ====== | ====== Problem Description ====== | ||
- | In many instances we see the same network related issues | + | In many instances we see the same network related issues with our System Five On Cloud clients as we do with internet and RDP clients. Mainly Disconnection issues. |
+ | <note important> | ||
+ | </ | ||
Line 14: | Line 18: | ||
The following should be done on each of the client' | The following should be done on each of the client' | ||
- | 1. Disable NIC Power Save features.\\ | + | ====1. Disable NIC Power Save features.====\\ |
+ | |||
+ | {{: | ||
* Open Control Panel | * Open Control Panel | ||
* Click on System | * Click on System | ||
Line 22: | Line 29: | ||
* Click on Properties | * Click on Properties | ||
* Click on the Power Management tab | * Click on the Power Management tab | ||
- | * Uncheck all checkboxes on this page. The topmost | + | * Uncheck all checkboxes on this page. The top-most |
* Click the OK button | * Click the OK button | ||
* Close Device Manager and close the System Window. | * Close Device Manager and close the System Window. | ||
- | 2. Windows Power Options set to High Performance\\ | + | We have also come across some Intel cards who's Power Options are not as simple to figure out. |
+ | |||
+ | {{: | ||
+ | |||
+ | In this case you should only have to uncheck Energy Efficient Ethernet. | ||
+ | |||
+ | |||
+ | In the case of the Realtek PCIe network cards, you may need to deactivate (unselect) power management on two devices. The Realtek PCIe GbE Family Controller, and the Realtek RTL8822CE 802.11ac PCIe Adapter. | ||
+ | |||
+ | {{: | ||
+ | \\ | ||
+ | \\ | ||
+ | \\ | ||
+ | |||
+ | |||
+ | ====2. Windows Power Options set to High Performance====\\ | ||
+ | |||
+ | {{: | ||
* Open Control Panel | * Open Control Panel | ||
* Click on Power Options | * Click on Power Options | ||
Line 34: | Line 59: | ||
* Click " | * Click " | ||
* If not already open, Expand "Hard Disk" | * If not already open, Expand "Hard Disk" | ||
- | * Expand "Turn off hard disk after | + | * Expand "Turn off hard disk after" |
* In the drop down next to " | * In the drop down next to " | ||
* Click OK button | * Click OK button | ||
Line 40: | Line 65: | ||
- | 3. Recommend a wired connection instead of wireless\\ | + | ====3. Recommend a wired connection instead of wireless====\\ |
The above settings should be done on each workstation or laptop even if the client site is using wireless connectivity. It will still help in providing a more stable network environment. | The above settings should be done on each workstation or laptop even if the client site is using wireless connectivity. It will still help in providing a more stable network environment. | ||
Line 48: | Line 73: | ||
== Steve Wind May 2 /2019 == | == Steve Wind May 2 /2019 == | ||
+ | |||
+ | == Updated by Steve Wind March 2 /2021 == | ||
cloud_disconnection_issues.1556837738.txt.gz · Last modified: 2019/05/02 15:55 (5 years ago) by swind