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cloud_disconnection_issues [2019/05/14 15:15 (5 years ago)] swindcloud_disconnection_issues [2021/07/19 10:42 (3 years ago)] (current) swind
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 ====== System Five On Cloud Disconnection Issues ====== ====== System Five On Cloud Disconnection Issues ======
-[[http://wws5.com/|{{http://wws5.com/images/topxxxgif-ani.gif  |Windward Software}}]] 
  
 +<note important>This document is also available as a FreshDesk Solution Article \\
 +</note>
 +
 +<note tip>This article also applies to local and RDP network configurations.</note>
  
 ====== Problem Description ====== ====== Problem Description ======
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 The following should be done on each of the client's workstations. The following should be done on each of the client's workstations.
  
-1. Disable NIC Power Save features.\\+====1. Disable NIC Power Save features.====\\
  
 {{:basic_troubleshooting:nic_power_management.jpg?600|}} {{:basic_troubleshooting:nic_power_management.jpg?600|}}
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 We have also come across some Intel cards who's Power Options are not as simple to figure out. We have also come across some Intel cards who's Power Options are not as simple to figure out.
  
-{{:basic_troubleshooting:intel-150754.jpg?400|}}+{{:basic_troubleshooting:intel-150754.jpg?300|}}
  
 In this case you should only have to uncheck Energy Efficient Ethernet. In this case you should only have to uncheck Energy Efficient Ethernet.
  
  
 +In the case of the Realtek PCIe network cards, you may need to deactivate (unselect) power management on two devices. The Realtek PCIe GbE Family Controller, and the Realtek RTL8822CE 802.11ac PCIe Adapter.
  
 +{{:basic_troubleshooting:screenshot_2021-03-02_114234.jpg?600|}}\\
 +\\
 +\\
 +\\
  
  
-2. Windows Power Options set to High Performance\\+====2. Windows Power Options set to High Performance====\\
  
 {{:basic_troubleshooting:power_management.jpg?600|}} {{:basic_troubleshooting:power_management.jpg?600|}}
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-3. Recommend a wired connection instead of wireless\\+====3. Recommend a wired connection instead of wireless====\\
  
 The above settings should be done on each workstation or laptop even if the client site is using wireless connectivity. It will still help in providing a more stable network environment. The above settings should be done on each workstation or laptop even if the client site is using wireless connectivity. It will still help in providing a more stable network environment.
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 == Steve Wind May 2 /2019 == == Steve Wind May 2 /2019 ==
 +
 +== Updated by Steve Wind March 2 /2021 ==
  
cloud_disconnection_issues.1557872101.txt.gz · Last modified: 2019/05/14 15:15 (5 years ago) by swind