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--- cloud_disconnection_issues [2021/03/02 11:46 (3 years ago)] – swind
+++ cloud_disconnection_issues [2021/07/19 10:42 (3 years ago)] (current) – swind
@@ Line 1: / Line 1: @@
 ====== System Five On Cloud Disconnection Issues ======
-[[http://wws5.com/|{{http://wws5.com/images/topxxxgif-ani.gif  |Windward Software}}]]
+<note important>This document is also available as a FreshDesk Solution Article \\
+</note>
+<note tip>This article also applies to local and RDP network configurations.</note>
 ====== Problem Description ======
@@ Line 15: / Line 18: @@
 The following should be done on each of the client's workstations.
-. Disable NIC Power Save features.\\
+====1. Disable NIC Power Save features.====\\
 {{:basic_troubleshooting:nic_power_management.jpg?600|}}
@@ Line 45: / Line 48: @@
-. Windows Power Options set to High Performance\\
+====2. Windows Power Options set to High Performance====\\
 {{:basic_troubleshooting:power_management.jpg?600|}}
@@ Line 62: / Line 65: @@
-. Recommend a wired connection instead of wireless\\
+====3. Recommend a wired connection instead of wireless====\\
 The above settings should be done on each workstation or laptop even if the client site is using wireless connectivity. It will still help in providing a more stable network environment.
@@ Line 70: / Line 73: @@
 == Steve Wind May 2 /2019 ==
+== Updated by Steve Wind March 2 /2021 ==