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We are deploying a multi-factor authentication (MFA) and self-service password reset solution for all System Five on Cloud customers.
MFA is a system that combines something you know (your password), with something you have (an authentication device, normally your phone). This means that to compromise your account, an attacker would need both of these things, dramatically increasing the barrier of entry.
MFA is an important line of defense against unauthorized access to our systems. If a hacker manages to obtain your password through a phishing attack, they will have to also answer a multi-factor authentication challenge, which they almost certainly couldn't do.
As a bonus, this added level of security allows us to offer the ability to reset your own password (provided you have access to your second factor) without contacting Support.
If you have access to a smartphone where you normally use System Five on Cloud, Microsoft Authenticator is the best way to get access.
Alternatively, for those who don't have access to or prefer not to use their smartphone, we also offer the ability to send authentication codes by email.
To enroll for MFA, on any computer, go to
If you have not already installed Microsoft Authenticator on your phone, install them from here:
We recommend you generate backup codes for your account. In the event you lose your authenticator, you can use a backup code to log in and change your authenticator. To do this:
Once you are enrolled in MFA, when you log into an MFA-enabled machine, you will be presented with a window similar to this:
Check your email or smartphone app for your 6-digit code and enter it in the box.
Enter the 6-digit code displayed underneath and click Continue. Your login will proceed.
One benefit to having MFA enabled is you can reset your own password without contacting support. To do so:
If you need to change which device has your authenticator code, or which email address codes are sent to, you can change that like so:
If you are receiving this message:
then MFA has been enforced on your account but you have not yet set up the service. Please follow the instructions under First-time setup to enable login.
Follow the instructions under Changing your Authenticator if you have access to your backup codes. If you don't have backup codes, contact support.
You can unlock your account and change your password yourself! Follow the instructions under Resetting your password.