cloud_multi_factor_authentication
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Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
cloud_multi_factor_authentication [2021/08/11 16:15 (3 years ago)] – changed IT to support jklan_windwardsoftware.com | cloud_multi_factor_authentication [2021/11/29 15:24 (2 years ago)] (current) – [My app won't let me scan the QR code.] kevin | ||
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To enroll for MFA, on any computer, go to | To enroll for MFA, on any computer, go to | ||
- | * North American users: [[http://na-mfa.wws5.com]] | + | * North American users: [[http:// |
- | * Australian users: [[http://au-mfa.wws5.com]] | + | * Australian users: [[http:// |
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We recommend you generate backup codes for your account. In the event you lose your authenticator, | We recommend you generate backup codes for your account. In the event you lose your authenticator, | ||
- | - Log in to [[http://na-mfa.wws5.com|NA]] or [[http://au-mfa.wws5.com|AU]]. | + | - Log in to [[http:// |
- Enter the code on your authenticator. | - Enter the code on your authenticator. | ||
- Under **MFA Recovery**, choose //Generate One-Time Use Backup Verification Codes//. | - Under **MFA Recovery**, choose //Generate One-Time Use Backup Verification Codes//. | ||
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Check your email or smartphone app for your 6-digit code and enter it in the box. | Check your email or smartphone app for your 6-digit code and enter it in the box. | ||
- | {{:employee:mfa_code.jpg? | + | {{mfa_code.jpg? |
Enter the 6-digit code displayed underneath and click Continue. Your login will proceed. | Enter the 6-digit code displayed underneath and click Continue. Your login will proceed. | ||
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One benefit to having MFA enabled is you can reset your own password without contacting support. To do so: | One benefit to having MFA enabled is you can reset your own password without contacting support. To do so: | ||
- | - Go to [[http://na-mfa.wws5.com|NA]] or [[http://au-mfa.wws5.com|AU]]. | + | - Go to [[http:// |
- Click " | - Click " | ||
- Enter your username and the CAPTCHA. | - Enter your username and the CAPTCHA. | ||
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If you need to change which device has your authenticator code, or which email address codes are sent to, you can change that like so: | If you need to change which device has your authenticator code, or which email address codes are sent to, you can change that like so: | ||
- | - Log in to [[https:// | + | - Log in using your username and password. |
- Enter the code from your authenticator (if possible) or click //Use Backup Code// if you do not. | - Enter the code from your authenticator (if possible) or click //Use Backup Code// if you do not. | ||
- If you are using Microsoft Authenticator: | - If you are using Microsoft Authenticator: | ||
+ | - {{: | ||
- Click the pencil icon under Microsoft Authenticator | - Click the pencil icon under Microsoft Authenticator | ||
- Choose //Change Phone//. | - Choose //Change Phone//. | ||
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If you are receiving this message: | If you are receiving this message: | ||
- | {{:employee:mfa_not_enrolled.png? | + | {{mfa_not_enrolled.png? |
then MFA has been enforced on your account but you have not yet set up the service. Please follow the instructions under [[# | then MFA has been enforced on your account but you have not yet set up the service. Please follow the instructions under [[# | ||
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==== My app won't let me scan the QR code. ==== | ==== My app won't let me scan the QR code. ==== | ||
- | If you have an iPhone, you may have denied the Authenticator app camera permissions. To fix this, go to Settings -> Privacy -> Camera and make sure Authenticator is set to ON. | + | - If you have an iPhone, you may have denied the Authenticator app camera permissions. To fix this, go to Settings -> Privacy -> Camera and make sure Authenticator is set to ON. |
+ | - Sometimes poor lighting or a dirty camera lens can cause the QR code to not scan successfully. |
cloud_multi_factor_authentication.1628723759.txt.gz · Last modified: 2021/08/11 16:15 (3 years ago) by jklan_windwardsoftware.com