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cloud_multi_factor_authentication [2021/08/11 16:15 (3 years ago)] – changed IT to support jklan_windwardsoftware.comcloud_multi_factor_authentication [2021/11/29 15:24 (2 years ago)] (current) – [My app won't let me scan the QR code.] kevin
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 To enroll for MFA, on any computer, go to  To enroll for MFA, on any computer, go to 
-  * North American users: [[http://na-mfa.wws5.com]] +  * North American users: [[http://na.windwardoncloud.com]] 
-  * Australian users: [[http://au-mfa.wws5.com]]+  * Australian users: [[http://au.windwardoncloud.com]]
  
  
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 We recommend you generate backup codes for your account. In the event you lose your authenticator, you can use a backup code to log in and change your authenticator. To do this: We recommend you generate backup codes for your account. In the event you lose your authenticator, you can use a backup code to log in and change your authenticator. To do this:
  
-  - Log in to [[http://na-mfa.wws5.com|NA]] or [[http://au-mfa.wws5.com|AU]].+  - Log in to [[http://na.windwardoncloud.com|NA]] or [[http://au.windwardoncloud.com|AU]].
   - Enter the code on your authenticator.   - Enter the code on your authenticator.
   - Under **MFA Recovery**, choose //Generate One-Time Use Backup Verification Codes//.   - Under **MFA Recovery**, choose //Generate One-Time Use Backup Verification Codes//.
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 Check your email or smartphone app for your 6-digit code and enter it in the box. Check your email or smartphone app for your 6-digit code and enter it in the box.
  
-{{:employee:mfa_code.jpg?400|}}+{{mfa_code.jpg?400|}}
  
 Enter the 6-digit code displayed underneath and click Continue. Your login will proceed. Enter the 6-digit code displayed underneath and click Continue. Your login will proceed.
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 One benefit to having MFA enabled is you can reset your own password without contacting support. To do so: One benefit to having MFA enabled is you can reset your own password without contacting support. To do so:
  
-  - Go to [[http://na-mfa.wws5.com|NA]] or [[http://au-mfa.wws5.com|AU]].+  - Go to [[http://na.windwardoncloud.com|NA]] or [[http://au.windwardoncloud.com|AU]].
   - Click "Forgot your password?"   - Click "Forgot your password?"
   - Enter your username and the CAPTCHA.   - Enter your username and the CAPTCHA.
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 If you need to change which device has your authenticator code, or which email address codes are sent to, you can change that like so: If you need to change which device has your authenticator code, or which email address codes are sent to, you can change that like so:
  
-   - Log in to [[https://mfa.wws5.com:17777]] +   - Log in using your username and password
    - Enter the code from your authenticator (if possible) or click //Use Backup Code// if you do not.    - Enter the code from your authenticator (if possible) or click //Use Backup Code// if you do not.
    - If you are using Microsoft Authenticator:    - If you are using Microsoft Authenticator:
 +     - {{:mfa-pencil.jpg?800|}}
      - Click the pencil icon under Microsoft Authenticator       - Click the pencil icon under Microsoft Authenticator 
      - Choose //Change Phone//.      - Choose //Change Phone//.
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 If you are receiving this message: If you are receiving this message:
  
-{{:employee:mfa_not_enrolled.png?400|}}+{{mfa_not_enrolled.png?400|}}
  
 then MFA has been enforced on your account but you have not yet set up the service. Please follow the instructions under [[#First-time setup|First-time setup]] to enable login. then MFA has been enforced on your account but you have not yet set up the service. Please follow the instructions under [[#First-time setup|First-time setup]] to enable login.
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 ==== My app won't let me scan the QR code. ==== ==== My app won't let me scan the QR code. ====
-If you have an iPhone, you may have denied the Authenticator app camera permissions. To fix this, go to Settings -> Privacy -> Camera and make sure Authenticator is set to ON.+  - If you have an iPhone, you may have denied the Authenticator app camera permissions. To fix this, go to Settings -> Privacy -> Camera and make sure Authenticator is set to ON
 +  - Sometimes poor lighting or a dirty camera lens can cause the QR code to not scan successfully.  If wiping the lens or improving the lighting does not resolve, you may need to enter the code manually
cloud_multi_factor_authentication.1628723759.txt.gz · Last modified: 2021/08/11 16:15 (3 years ago) by jklan_windwardsoftware.com