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System Five provides a feature that would allow you to create a refund. This refund can be from a returned item made by your customer or an already existing credit from your customer’s account.
Enable the option to create “Refund Check Journal Entries” in the Setup Wizard. (Setup Wizard > Invoice Setup > Refund Cheque Journal Options)
A refund check can be processed in two different ways.
1. Create a new ROA invoice. 2. Attached the customer name you wanted to give the refund to. 3. Enter the amount of refund. 4. Click on the ‘Tender’ button. 5. Then double-click on the Check value box. 6. This will bring up the “Issue Refund Check” window where you enter the details such as the check # and any comments. 7. Click ‘OK.’ 8. ‘Print’ window will show up, prompting you to print the check. 9. Click ‘OK’ to print.
1. Using the invoice where the returned item was attached, go directly to the ‘Tender’ tab. 2. Then double-click on the Check value box. 3. This will bring up the “Issue Refund Check” window where you enter the details such as the check # and any comments. 4. Click ‘OK’. 5. ‘Print’ window will show up, prompting you to print the check. 6. Click ‘OK’ to print.