Catastrophic failure of your data is a real possibility.
Windward Software on-premise products do not have an automatic backup function. Your backup in your business should include more than just Windward Software data such as your PCI Encryption Key, spread sheets, documents and other files that support your business processes. We recommend you have your network technician configure and test your backup & archive process.
Without a backup, you can seriously impair your ability to run your business and Windward Software may not be able to re-create your lost information. Your backup is only as good as your ability to restore.
If you are hosting in our System Five on Cloud environment the following is our backup schedule. Windward Software does not offer backup services to on-premise installations and are not responsible for your on premise system backup.
To have a clean successful backup everyone should be signed out. To ensure this there are two methods available.
For information on preforming a manual backup click here.
The PCI Encryption keys need to be backed up as well. These can be exported to a file and backed up. Most customers have some encrypted database files. The key to opening these encrypted files is in the registry of your PC's. A normal backup to a memory stick does not include this information. You must periodically export your PCI Encryption keys, so that if your offsite backup is all that is left, you can still have access to any encrypted pervasive files. This could be critical files only, all files, or somewhere in between.
Consider these best practices for configuration and backup regime for your on-premise server and data.
There is a file in your “data” folder called backup.dat (for older version of System Five, it is called backup.btr) which is attribed daily with an archive bit. If this archive bit is not cleared after your backup process is performed, the “No Backup Detected” warning message is displayed in System Five when logging in for the first time. Most enterprise level backup softwares have the facility to clear such things as an archive bit on a file, or have the ability to run a program after a successful backup.