Differences

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--- faq:bad_behaviour_no_terminals_available [2007/01/31 15:16 (17 years ago)] – cliff
+++ faq:bad_behaviour_no_terminals_available [2007/02/01 19:41 (17 years ago)] (current) – Fixed pervasive 116 link lawrence
@@ Line 1: / Line 1: @@
-====== Status 116 ======
+====== No Terminals Available for selection ======
-===== Definition =====
-: The file is owned by another Microkernel engine acting as a Gateway
+===== Information / Common Issues =====
+There are a few reasons that terminals might not show in the list.
+  * The most obvious is that they are in use
+  * The terminal is hung in Pervasive
+  * Insufficient permissions to access that network resource
+  * Firewall software blocking the connection
+===== No Terminals Available for selection #1 =====
-The MicroKernel cannot contact the engine running on the gateway computer even though it can read the locator file. This might occur the following reasons: ... (Continued within the Pervasive Help File)
-===== No Terminals Available for selection =====
 ==== Problem ====
-Customer could not open System Five from 1 client terminal. The original issue was a [[:faq:Status 116 error on Master.btr]]
+Customer could not open System Five from 1 client terminal. The original issue was a [[faq:pvsw-errors:status_116|Status 116 error on Master.btr]]
 ==== Troubleshooting steps ====
   - Looked at security, but the station had only had windows updates done recently and been connected to the internet
@@ Line 17: / Line 26: @@
 ==== Cause ====
   * The error was caused by the firewall on the server having been configured to block TCP/IP traffic from the client PC
 ==== Resolution ====
 We turned off the Firewall and everything worked.
+  - Ordered List Item
+  - Enable NetBios over TCP/IP
+  - Remove any bad hosts file entrys in c:\windows\system32\drivers\etc\hosts
+  - Set TCP/IP timeouts to avoid the two hour delay (see article...)
+  - Ensure that Name Resolution (DNS) is working properly by pinging Pervasive server by DNS name and correct IP is returned
+  - Ensure System has R/W access to data files