Differences

This shows you the differences between two versions of the page.

--- faq:isc250_errors [2016/08/02 16:35 (8 years ago)] – created craig
+++ faq:isc250_errors [2024/04/09 09:28 (11 days ago)] (current) – [Invalid Secure Device] craig
@@ Line 3: / Line 3: @@
 ===== Datacap Configuration not found or incorrect. =====
   * The device does not have the datacap forms loaded, or the RBA, or the End-to-End Encryption loaded on the device. Please contact your pinpad vendor.
+  * If the device boots up with "lane closed" then this confirms that the datacap forms were not loaded. The device should say "Welcome" when programmed properly.
+  * [[http://www.datacapsystems.com/ingenico-isc250]]
+===== Not certified for '0526' kernal =====
+  * Must update the dsiEMVX
+===== Encryption should not be enabled =====
+  * Each pinpad has an option for encrypted or non-encrypted. You need to select the correct device from the device list that matches the encryption of the device. Generally Worldpay(Mercury) is encrypted, and all others are not.
+  * ie there will be an **Ingenico is250 Rapid Connect E2E** and a **Ingenico is250 Rapid Connect** (no E2E)
+===== Invalid Secure Device =====
+  * Update dsiEMVX and dsiPDCX from [[http://www.datacapepay.com/downloadmenu/|http://www.datacapepay.com/downloadmenu/]]
+  * If they are using the Remote POS device manager, this needs to be updated on the client workstation.
+===== SecureDevice not Valid on Test Servers =====
+  * If you are using the dsiPDCX screen prompt, the test servers operation is not valid with this device. You can temporarily switch the pinpad to a Vx805 to do the test as the operation does not actually check for the pinpad.
+  * If you are using a pinpad, please update the datacap controls as above.