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This problem is only applicable to users with departments.
If you can't find a transaction in your bank reconciliation, the most common cause is that the transaction is attached to a period belonging to another department or “All” departments. This is caused by changing the bank setup option “One bank for all departments”
“One bank for all departments” -
Switching this flag while a bank period is open may cause some transactions to be attached to Department 0 (meaning all departments), and some transactions to be attached to Department 1…
To fix this, open the toolbox, select Ledger, Bank Reconciliation. You will see a list of periods. If you see two open periods, one with department 0 and one with department 1, this means that you have this problem.
Usually it is the odd one out. When you re-edit the bank reconciliation period, the transactions will re-appear on your bank reconciliation.
Created by Linda January 31 2008
You have just switched to a Multi-Department setup, and the Bank Recs are not showing up any more.
NOTE After you have Deleted the LAST Open Bank Rec Period, and used the Move Departments toolbox routine to Move ONLY the Bank Reconciliations from Dept 1 to Dept 0, you MUST then, use the Toolbox Ledger option to Re-Open the Last Closed bank rec period, this must be opened so you can close it again from the Bank Reconciliation in the G/L, then the system can create a NEW Reconciliation Period.
Updated by Phil Wright May 8, 2019