faq:setup_signature_capture
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faq:setup_signature_capture [2008/06/23 15:28 (16 years ago)] – jgrewal | faq:setup_signature_capture [2021/04/20 10:00 (3 years ago)] (current) – tanya | ||
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====== Setting up Signature Capture ====== | ====== Setting up Signature Capture ====== | ||
- | **Step 1)** Select Setup Wizard | + | [[https:// |
- | **Step 2)** Select Point of Sale Devices | + | * INFORMATION: |
+ | |||
+ | [[https:// | ||
+ | |||
+ | Drivers can be downloaded from http:// | ||
+ | |||
+ | **Step 1)** **Select Setup Wizard** | ||
+ | |||
+ | **Step 2)** **Select Point of Sale Devices** | ||
+ | |||
+ | **Step 3)** **Select Signature Capture** | ||
+ | |||
+ | **Step 4)** **From the drop down list, select the installed signature capture device.** System Five™ currently only supports the one model, however similar size Topaz units should also work. | ||
+ | |||
+ | **Step 5)** **Use Sig Capture for Credit Cards** | ||
+ | |||
+ | Check this option is you want to electronically sign a credit card receipt. You must ensure that your merchant agreement allows electronic signatures in the event of a charge back. The electronic signature is not transmitted to the credit card processor. | ||
+ | |||
+ | **Step 6) Allow viewing of Signature on stations without signature capture devices** | ||
+ | |||
+ | Check this option to allow back office and other stations to view signatures without having a signature device installed. | ||
+ | |||
+ | <note important> | ||
- | **Step 3)** Select Signature Capture | ||
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{{faq: | {{faq: | ||
+ | ---- | ||
- | Step 4) | + | ====== Setting up the Slip printer forms to include signature ====== |
- | Step 5) | + | **Step 1) Drag Signature Capture icon to Slip printer form** |
- | Step 6) | + | **Step 2) Drag slip printer to Signature Capture** |
+ | **Step 3) Drag slip printer to Slip Printer Form (If you want two copies drag another printer over)** | ||
+ | |||
+ | **Figure 2** | ||
{{faq: | {{faq: | ||
+ | |||
+ | ---- | ||
+ | ====== Setting up the Full size invoice forms to include signature ====== | ||
+ | |||
+ | **Step 1) Drag Signature Capture icon to Full size form** | ||
+ | |||
+ | **Step 2) Drag Laser printer to Signature Capture** | ||
+ | |||
+ | **Step 3) Drag Laser printer to Slip Printer Form (If you want two copies drag another printer over)** | ||
+ | |||
+ | |||
+ | |||
+ | |||
+ | **Figure 3** | ||
{{faq: | {{faq: | ||
+ | ---- | ||
+ | |||
+ | |||
+ | ====== Showing Signature on the Slip Printer ====== | ||
+ | |||
+ | Some slip printers can print in graphic modes and can therefore print the signature on the slip.\\ | ||
+ | |||
+ | <note important> | ||
+ | Printing the signature on the customer copy should never be done!</ | ||
+ | |||
+ | To print the signature on the slip printer the slip should have <# | ||
+ | |||
+ | |||
+ | ---- | ||
+ | |||
+ | ====== Using Topaz over Remote Desktop ====== | ||
+ | Google: Topaz SigSock Remote Environment System for HSB (HID USB) Pads, | ||
+ | \\ and get a copy of Topaz Systems How-To Guide " | ||
+ | \\ This was available in 2016 at [[http:// | ||
+ | ===== Setting Up SigSock (Client-Side) ===== | ||
+ | - Goto [[http:// | ||
+ | - Download SigSock " | ||
+ | ===== Setting Up SigSock (Server-Side) ===== | ||
+ | Setting Up SigSock (Server-Side) | ||
+ | - Log into the server using a “Remote Desktop Connection” as Administrator or equivalent account. | ||
+ | - Download and save SigSockInstall.exe from: [[http:// | ||
+ | - Server Steps: | ||
+ | - **For Server 2003:** Go into “Add/ | ||
+ | - **For Server 2008/ | ||
+ | - After installing, from the command line, type “Change user /execute” and press “Enter”, | ||
+ | - Download this to the server: [[http:// | ||
+ | - Run “Winloc.exe”, | ||
+ | - Copy the Sigplus.ini from ' | ||
+ | - You will then need to place a copy of the SigPlus.ini into the equivalent folder for each user’s login that will be using the pad. | ||
+ | - Two values in the SigPlus.ini file(s) (from step #4 above) need to be filled in: | ||
+ | - TabletIpAddress= is the local IP address of the server. | ||
+ | - TabletPortPath= is an identifier that must be unique per user. The most common value to use here is the login name, but you are free to use a different value, as long as it’s unique. | ||
+ | - Make sure that TCP Ports 47289, 47290, and 47800 are open and that you aren't being blocked by a firewall (I setup rules to allow both incoming and outgoing). | ||
+ | ===== Using SigSock | ||
+ | - On the client, open a command prompt and type in: **C: | ||
+ | - **SERVERIP** is the IP address of the server. In a local network, this is the server' | ||
+ | - **PORTPATH** is the TabletPortPath value used in the SigPlus.ini on the server. This is case sensitive. e.g. **sjackson** | ||
+ | - Don't forget the **" | ||
+ | - For example: **C: | ||
+ | - Leave this prompt running while you want to use the signature pad with an application that has been launched from the server. Closing this prompt ceases the signature pad’s communication with the server. | ||
+ | - If this is running, then the signature will not show up on the Remote Desktop invoice printing. | ||
+ | ===== Setting up SigSock to automatically start with a Remote Desktop Connection ===== | ||
+ | - Sign into Remote Desktop. | ||
+ | - Return to the Client screen. | ||
+ | - Open up Control Panel > Administrative Tools > Event Viewer. | ||
+ | - Goto the Event Viewer > Windows Logs > Security tab | ||
+ | - Find a recent event EventID=4648; | ||
+ | - Right-click > Attach Task to this Event. | ||
+ | - 1st tab " | ||
+ | - 2nd tab "When an event is logged": | ||
+ | - 3rd tab " | ||
+ | - "Start a Program": | ||
+ | - "Start a Program": | ||
+ | - Click Next | ||
+ | - 4th tab " | ||
+ | - Properties dialog box | ||
+ | - General tab: Check **Run with Highest Privileges** | ||
+ | - Triggers tab: Click New and add a **At Logon** trigger for the event for this user | ||
+ | - Conditions tab: Turn OFF "Start Task only if the computer is on AC Power" | ||
+ | - Settings tab: Turn OFF "Stop the Task if it runs longer than..." | ||
+ | - Click Save to save and close the Task | ||
+ | - SigSock should now run automatically when you sign into remote Desktop |
faq/setup_signature_capture.1214260093.txt.gz · Last modified: 2008/06/23 15:28 (16 years ago) by jgrewal