faq:troubleshooting_pervasive_3012_3014_errors_using_fscan
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faq:troubleshooting_pervasive_3012_3014_errors_using_fscan [2010/07/15 10:20 (14 years ago)] – andrew | faq:troubleshooting_pervasive_3012_3014_errors_using_fscan [2016/09/07 09:49 (8 years ago)] (current) – swind | ||
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====== Troubleshooting Pervasive 3012 / 3014 errors using FSCAN ====== | ====== Troubleshooting Pervasive 3012 / 3014 errors using FSCAN ====== | ||
+ | NOTE: This document is intended for computing professionals to assist with troubleshooting Pervasive server breakdowns. | ||
- | 3012 and 3014 errors can be the result of a firewall blocking access to the Pervasive Ports on the server via a client. To ensure that the Pervasive ports are accessible on the server, run a port scanning utility such as FSCAN.EXE from the client to the server's IP address (preferably via DNS name). | + | ==== UPDATE : SEPT 7 / 2016 ==== |
+ | |||
+ | === Be aware that there are several Antivirus programs that that now Identify Fscan as a virus threat, and in some instances will partially disable the Pervasive Service on a network. Some of these antivirus programs include Sophos Antivirus and WatchGuard Antivirus. So as a rule, we should delete the application after using it. It does not have to be running to be recognized as a threat, It just has to exist in a folder, and when the folder is accessed, it will cause the antivirus to report that a threat has been detected. Once this happens the antivirus will take appropriate action to protect the network. We have seen on one occasion, that even if the Fscan.exe file is on a workstation, | ||
+ | |||
+ | 3012 and 3014 errors can be the result of a firewall blocking access to the Pervasive Ports on the server via a client. To ensure that the Pervasive ports are accessible on the server, run a port scanning utility such as FSCAN.EXE from the client to the server | ||
FSCAN utility can found on the link below: | FSCAN utility can found on the link below: | ||
ftp:// | ftp:// | ||
- | |||
Place this file on the client machine in c:\windows | Place this file on the client machine in c:\windows | ||
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Ports 1583/tcp and 3351/tcp should be displayed for proper Pervasive operation. | Ports 1583/tcp and 3351/tcp should be displayed for proper Pervasive operation. | ||
- | Figure 1 shows the result that should be obtained for proper operation. | + | Figure 1 shows the fscan result that should be obtained for proper operation. |
{{info_qa: | {{info_qa: |
faq/troubleshooting_pervasive_3012_3014_errors_using_fscan.1279214449.txt.gz · Last modified: 2010/07/15 10:20 (14 years ago) by andrew