Welcome to Windward's help and support documentation site. Use the table of contents below or search field to find information on your topic.

• Backing up your Windward Software information
• Business Problem - Software Solution
• More than one location, networking best practices
• Network Troubleshooting / Open Security Access
• Network Troubleshooting
• Networking Best Practices
• Six Ways to Safeguard your PC Online
• System Five Online Help File
• Terminal Services Configuration
• Terminal Services Considerations
• Terminal Services Practices
• Windows Hotkeys
• Windward Software - Brand Permissions

• Windward Support Knowledgebase - public
• Windward Support Knowledgebase - for techs

• A sample login script to fix drive disconnects
• Codes to use for creating a label for a Cognitave Barcode Blaster
• Credit Card Numbers to use for testing Purposes
• Customize your Quick List
• Disabling IPV6 in Windows Vista and Windows Server 2008
• Driver license scanning
• E4473 Integration with System Five
• EMV Chip Cards
• Excel - Adding categories using Excel Lookup Command
• Having problems connecting to Windward Support or Implementation
• How do transactions affect the ledger
• How to Automatically Launch System Five in Windows Terminal Services
• How to Disable the Windows 2008 Server Easy Print Option and revert back to 2003 Printer Redirection
• How to Ensure leading 0's are not dropped when opening a CSV file in Excel
• How to Load an Excel file using ODBC
• How to program the Symbol LS 2208 Barcode Scanner
• How to Rebuild Data Files in System Five
• How to redirect COM ports on Windows Terminal Server
• How to resolve video and or audio issues while trying to watch training videos
• How to run a Test Proof / Fix Proof Routine and Fix Integrity Errors in System Five
• How to setup signature capture in System Five
• How to setup the Tender Summary Report
• How to Update System Five
• How to Update your System Five License Codes via the Internet or from your MyWindward User Portal
• Merging one inventory item to another
• Parts marked for deletion are visible in Part Find
• Pervasive Versions and Windows Compatibility
• Problems viewing Flash (.flv) video files
• "Program Out of Date" message. How to update...
• Quickscan 6000 - How to Program a Quickscan 6000
• Renaming an existing Terminal ID
• Setting up the POS Device Manager to manually prompt the user for weight values
• SMS Integration with Message Media
• Training Video - Viewing Issues
• Use Google Maps
• Using DOS Batch files to add a Pause on Startup of System Five
• What OS's are Supported by the Different Versions of System Five and Pervasive
• When printing a Zebra / Eltron Label, the printer feeds blank labels or skips labels
• Windward Software's Operating Manuals in PDF Format

• System Five - Invoice Forms

• System Five - Pre-installation Checklist
• System Five - Installation
• System Five - Single Workstation Install
• System Five - S5 Sync Repair Utility
• Windward Report Viewer - Installation
• System Five Web API Service

• Integrity - Error Corrections
• Integrity - General Methods
• Integrity - File Rebuilds

• Inventory - General Methods
• Inventory - Serialized Methods
• Inventory - Transfer
• Understanding & Changing Price Schedules
• Manually storing credit cards in System 5 in a non-integrated data set
• Purge Inventory

• Payment Processing Options
• Credit Card Numbers - Validating Credit Card Numbers
• NetEpay Setup - Datacap Install
• Partial Approvals
• Payment Processing - General Methods
• Payment Processing - Mercury Payments
• Selecting or Changing Payment Processors

• Canada - CPP/EI/PPIP Exempt Setup
• US - Form 1095C
• US - Labor & Industries Tax - Washington State
• US - NYS-45 - New York State
• Employee Summary Detail Report

• Pervasive - Installing
• Pervasive - Troubleshooting
• Pervasive - DSN Slowness

• POS Devices - General Setups
• When will Tap and Pay be available in Canada

• Printing - General Configuration
• Printing - Label Printers
• Printing - Slip Printers
• Printing - To Fax and PDF

• Purchases - General Methods
• Purchases - econnect

• Reporting

• Sales - General Methods

• Standalone LAN
• Polling Check List
• FAQs and Troubleshooting
• Windward Anywhere\WE-mail

• Stock Adjustments - General Methods

• Taxes - General Methods
• Tax Areas - Required Setup
• Tax Areas - BC TAX Rates for PST and GST
• Tax Reports - Recommended Reports to run for Tax Reporting

• Web Wireless Installation
• Web Wireless General Methods
• Web Wireless Troubleshooting
• WebAPI Installation
• WebAPI Swagger Documentation

• Accounting Terms
• Acquire data for your IRS 1099 reporting
• Anti-Virus Software
• Bank Reconcilliation
• Capitalize internal labour to units
• Checking File Trust Issues
• Cores
• Credit Card Last 4 Digits
• Currency List[x] out of range
• DEP, Data Execution Prevention, Disabling
• Displaying the Info Comment on the Find Invoice Screen
• Entering multiple quantities in Quick Cash sale
• Fix Stock Quantities
• Fixing XML 4.0 if it's not installed on your computer
• Granting Full access to Pervasive Utilities Interface via RDP
• How To add Pervasive Licenses
• How to configure a global date format
• How to find your Data Directory
• How to Find your Serial Number
• How To Perform an Update to System Five
• Installations
• Installing a Training Directory
• installing_your_license_file
• integrity_checks
• inventory_quantity_check_report
• link_workstation_to_existing_data_set
• linking_a_new_dataset
• Live version of System five has demo popup
• Loading Data
• Macintosh Installation (VBOX/PARALLELS/BOOTCAMP)
• Marking Parts for Deletion
• ☛Modifying your Taxes (British Columbia no longer using HST)
• new_users_of_system_five
• No Terminals Available
• part_smart
• Partsmart 8 compatibility
• PC Charge Troubleshooting
• Penny Rounding Instructions
• Pervasive 8 and Citrix Conflict
• Pervasive Error codes
• Pervasive Users in the Monitor Utility
• Potting Up procedure for Garden Centers
• Printers not showing up in Windows Terminal Services
• Putting Items on sale
• pvsw-errors
• registry_setting_that_allows_full_access_to_pervasive_utilities_interface_via_rdp
• remote_access
• reports
• Searching inventory item that's marked deleted
• Setting Option to Calculate Suggested Orders by Sales over Date Range
• Setting option to show toonie in Point of Sales Transaction Report for Canada
• Setting Up Mercury Pinpad
• Setup Automotive Cores
• Setup Windward folder Security
• Setup your slip printer in System Five
• Special invoicing for Digital Invoicing
• System5 Help File
• Tax Changes | Tax Setup / Tax Changes
• Tire Tax Changes
• Troubleshooting Pervasive 3012 / 3014 errors using FSCAN
• Turn Cash Drawer Sound Off
• Unable to setup Multi-Currency, DEP interferes with certain System Five features
• update_license_for_system_five_or_speedypos_from_file
• Using Barcode Scanners with Windows Terminal Services
• Stihl Integration Video

• TCP/IP Timeout Values Windows Server Family
• Wireless Networking
• Macintosh Compatibility
• Issues with using LIVE SEARCH over a WAN link
• How to remove the manufacturers splash screen from the RDP login

• Configuring your barcode scanner
• Setting Up a Cherry card Swipe
• Card Swipe setup for USB Cherry Keyboard
• Windward Supported Hardware List
• How to setup a PT630 Data Collector
• MS Windows shortcut keys
• How to disable the numlock defaulting to on for laptops
• Transmitting the Barcode Scanner STX Prefix (CTRL+B) Character via Terminal Services (RDP)
• Procedure for setting up the POS Equipment from IBC to work with Windward Software
• Ingenico i6550 - The Missing Article
• How to load the CipherLab CPT8000 program onto Metrologic SP5500 PDT
• Loading a CipherLab CPT8000 Application to the handset
• How to configure a CipherLab CPT8200 to work with a Windows PC
• How to configure a CipherLab CPT8200 to work with System Five
• Configuring a Dial Backup Bridge

• Legacy Information
• Employee Log In