honda_price_update
Differences
This shows you the differences between two versions of the page.
Next revision | Previous revisionNext revisionBoth sides next revision | ||
honda_price_update [2010/09/17 12:45 (14 years ago)] – created rorat | honda_price_update [2011/02/21 11:03 (13 years ago)] – mrobosa | ||
---|---|---|---|
Line 1: | Line 1: | ||
====== Honda Price Update ====== | ====== Honda Price Update ====== | ||
- | How to use: | ||
- | | + | Updating Honda Price is considered under Data load which requires a separate plan. Use Data load-HONDA which customer is entitled for two times a year updates.\\ |
- | - download | + | |
- | - run dataload, on the right side there is an option to select | + | ==At Support Admin: Validate Appointment for Honda Price Update== |
- | - select | + | |
+ | Check customer record for the validity of their support plan and make sure they have Data load-Honda plan in place, please be reminded Customers are only entitled for 2 updates in a year. Check history or the support incidents. | ||
+ | |||
+ | ==At Support Admin: Setting the Appointment== | ||
+ | |||
+ | 1. There will be two tasks that will be scheduled in the task book. | ||
+ | |||
+ | 2. 1st appointment will be the first Price Update. Create a task for the tech assigned upon on the agreement of the customer. Subject line should be “1st Honda Price Update” for **both call ticket and task schedule** | ||
+ | |||
+ | 3. 2nd appointment will be the follow up of the **2nd update that the customer is entitled**, this will be set on the 6th month after the Data load-Honda support plan was purchased. **Only a task schedule** and not a call ticket will be created and should be __assigned to zzInstall__. | ||
+ | |||
+ | 4. If ever customer will do their 2nd update before 6 months do Step 2 with subject line “ 2nd Honda Price Update” and **cancel the 2nd appointment** in the task book that was set for __zzInstall for follow up.__ | ||
+ | |||
+ | |||
+ | ==At Support Tech: How to Update== | ||
+ | |||
+ | Before calling the customer check customer record for the validity of their support plan, please be reminded Customers are only entitled for 2 updates in a year. Check history or the support incidents. | ||
+ | |||
+ | At Support Tech: How to Update | ||
+ | | ||
+ | - Download | ||
+ | - Run dataload, on the right side there is an option to select | ||
+ | - Select | ||
+ | |||
+ | |||
+ | Note: There is a column for Superseding Part numbers on the honda text file. The default setting is set to “Superseded by”, the customer can change this to what ever type of supersession they are using. | ||
+ | |||
- | Note: There is a column for Superceding Part numbers on the honda text file. The default setting is set to " |
honda_price_update.txt · Last modified: 2018/08/10 11:53 (6 years ago) by fgabiana