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how_do_i_disable_the_confirm_amount_prompt_on_a_pinpad [2020/08/13 09:02 (4 years ago)] – created craigincreasing_credit_card_processing_limit [2021/07/07 16:07 (3 years ago)] (current) jege
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-====== How do I disable the OK Amount on a Pinpad ====== +====== Increasing Credit Card Processing Limit ====== 
-With Covid19 this question is asked about 3 times a week While you can't entirely disable it, you can set the threshold amount where it prompts youFor large amounts we recommend that you keep the prompt to ensure that you do not accidentally overcharge the customer by huge amount as some pinpads do not show the amount being charged without this prompt. If you accidently use up all of the customer's available credit, the void will not return the balance until the batch is settled overnight and he may not be able to buy gas to get home.\\+Pleasee see: https://support.windwardsoftware.com/a/solutions/articles/66000491303
  
-{{:faq:confirmamountprompt.png?400|{{:faq:confirmamountprompt.png?400|}}}}+===== Overview===== 
 + 
 +An additional feature was made available in System Five to change the limits of the credit card processing. This will give you the ability to change the threshold limit in accordance with your signed Merchant Agreement.  
 + 
 +<note>You may also need to [[[netepay_setup_-_datacap_install#setup_configuration|update your Datacap client software]] dsiEMVClientX, dsiEMVX, or dsiPDCX. Please contact **<color #22b14c>support</color>** to update these controls if the changes do not affect the PIN pad behavior.</note> 
 + 
 +===== Requirements ===== 
 + 
 +You will need a Dataset that has Credit Card Processing enabled to access the settings. 
 + 
 +System Five version should be **6.2.4.85** or higher. 
 + 
 +===== How to change the Limit ===== 
 + 
 +The system will default to the recommended 150.00 limits. There will be a warning screen that will show up if the value is higher than the recommended limit of 150 by changing the color of the information to <color #ed1c24>RED</color>
 + 
 +1. Go to <color #0000FF>Setup Wizard</color> > <color #0000FF>Payment Processing</color> \\ 
 +2. Go to '**<color #0000FF>Mercury Payment System - (EMV/Local)</color>**' //(the 'tab' names may vary according to the payment processor setup in System Five)// tab. \\ 
 +3. Click on '<color #0000FF>Contactless/Signature</color>' tab 
 + 
 + 
 +{{:faq:confirmamountprompt.png?800|{{:faq:confirmamountprompt.png?800|}} 
 + 
 + 
 +<note tip>For large amounts, we recommend that you keep the prompt to ensure that you do not accidentally overcharge the customer by a huge amount as some PIN pads do not show the amount being charged without this prompt.</note>
  
increasing_credit_card_processing_limit.1597334527.txt.gz · Last modified: 2020/08/13 09:02 (4 years ago) by craig