ingenico_i6550_-_the_missing_article
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ingenico_i6550_-_the_missing_article [2012/05/24 11:31 (12 years ago)] – lcordell | ingenico_i6550_-_the_missing_article [2022/02/24 11:05 (2 years ago)] (current) – asegert_windwardsoftware.com | ||
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====== Ingenico i6550 - The Missing Article ====== | ====== Ingenico i6550 - The Missing Article ====== | ||
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+ | <note warning> | ||
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//Note that this article covers the latest versions 6.0.50.x & 6.0.60.x// | //Note that this article covers the latest versions 6.0.50.x & 6.0.60.x// | ||
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//Device and loading forms.// | //Device and loading forms.// | ||
- | Having spent a good while working with these machines, I have finally pooled enough knowledge to write a good article to help everyone get better with these things. I will also add to this over time should I run into other conundrums involving this device. | + | |
+ | ==== Disclaimer ==== | ||
+ | |||
+ | //This is not meant to be a bible to the I6550. When running into problems please do use your amazing technical support troubleshooting skill when you cannot find a solution in this guide. Sometimes asking simple questions can help. Things like: What are we plugged into? Where did we get the pad from? Is it turned on? Are we set to Eth on the initialising screen when booting up the pin pad or are we still on Serial on the pin pad? What drivers are we running? Did we check over all of our settings? What is our port number? Do we have a DHCP server on the router/ | ||
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+ | ==== Introduction ==== | ||
+ | Having spent a good while working with these machines, I have finally pooled enough knowledge to write a good article to help everyone get better with these things. I will also add to this over time should I run into other conundrums involving this device. | ||
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+ | ===== ¿ Questions To Ask ? ===== | ||
+ | Some things to address with the customer: | ||
+ | * **//" | ||
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+ | * **//" | ||
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+ | '' | ||
===== Preparation ===== | ===== Preparation ===== | ||
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First of all we need to determine some factors:- | First of all we need to determine some factors:- | ||
* What is our setup? | * What is our setup? | ||
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Once you've done this, you should be able to go to a command prompt on the Remote Desktop and type CHANGE PORT /QUERY to see the mapped COM Ports being forwarded, once you've done this you know that the Pin Pad will load forms. | Once you've done this, you should be able to go to a command prompt on the Remote Desktop and type CHANGE PORT /QUERY to see the mapped COM Ports being forwarded, once you've done this you know that the Pin Pad will load forms. | ||
- | Next you're going to want to make sure the Pin Pad is configured properly for Serial. Hit [1] [CANCEL] & [ENTER] at the same time on the Pin Pad. Then hold down [1] [3] together straight away until the menu loads up. Then go to Supervisor Menu - Password | + | Next you're going to want to make sure the Pin Pad is configured properly for Serial. Hit [1] [CANCEL] & [ENTER] at the same time on the Pin Pad. Then hold down [1] [3] together straight away until the menu loads up. Then go to Supervisor Menu - Password |
The Cancel button will take the customer back a menu, it's also advisable to use fingers instead of the pen as the pen has a habit of pushing things you don't want. Using your finger on the bottom and top right of the screen should scroll up and down the menu also. Next you want to set the HOST PORT to PORT 1. Now hot cancel until you come out of all the menus and the Pin Pad reboots. Once it's rebooted and intialised it should say HostPort: COM1, | The Cancel button will take the customer back a menu, it's also advisable to use fingers instead of the pen as the pen has a habit of pushing things you don't want. Using your finger on the bottom and top right of the screen should scroll up and down the menu also. Next you want to set the HOST PORT to PORT 1. Now hot cancel until you come out of all the menus and the Pin Pad reboots. Once it's rebooted and intialised it should say HostPort: COM1, | ||
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===== DRIVERS ===== | ===== DRIVERS ===== | ||
- | For the Pin Pad to work properly with System Five we need 3 things installed. The OPOS Software, the Form Designer and the Com Objects. These can be located in the following ZIP file on the FTP server. Note that the new drivers need to be applied to 6.0.50.x and 6.0.60.x as the old ones won't work. [[ftp:// | + | For the Pin Pad to work properly with System Five we need 3 things installed. The OPOS Software, the Form Designer and the Com Objects. These can be located in the following ZIP file on the FTP server. Note that the new drivers need to be applied to 6.0.50.x and 6.0.60.x as the old ones won't work. [[ftp:// |
Once you've unzipped this file place the folder in the root directory of C:\ So you will end up with C: | Once you've unzipped this file place the folder in the root directory of C:\ So you will end up with C: | ||
- | If there are any previous installations, | + | You now need to install |
+ | |||
+ | * **OPOS COM OBJECTS** Install this from this location // | ||
+ | * **OPOS DRIVERS** Install this from this location // | ||
+ | * **FORM DESIGNER** Install this from this location // | ||
+ | Ingenico Form Designer_18.exe// | ||
+ | * **OCX FILES** Install from this location // | ||
+ | |||
+ | {{i6550ocxreg.jpg|}} | ||
+ | < | ||
+ | you will get a screen saying OCX files aren't cosigned etc, this will also | ||
+ | affect the way the pinpad works, and may cause problems. You'll need to also | ||
+ | register | ||
+ | Then open up the OCX files directory. They should be in the | ||
+ | C:\ingenico_s5\Install\S5_OCX directory. CD to this directory. | ||
+ | Type CD C: | ||
+ | in there. Now type regsvr32 IVICMForm.ocx and hit enter. This will register that .ocx file, | ||
+ | do this for the rest listed and then start System 5, this should get rid of the cosign error | ||
+ | and make the pin pad functional. | ||
+ | </ | ||
- | CD C: | + | You may need to install this as admin by right clicking and selecting //Run As Admin// |
- | Then type: | + | You will also need to install DSI Client on each machine with a Pin Pad attached or with Payment Processing. [[http:// |
- | " | ||
- | This should install all three things: Control Objects, Drivers, Form Designer. | ||
===== TESTING ===== | ===== TESTING ===== | ||
To make sure the drivers and everything works correctly, go to the Start Menu, Programs, Ingenico, Ingenico iSeries OPOS Configuration. Run it and note that the version at the bottom is 2.7.4.2 This is the version we want, not 2.5. | To make sure the drivers and everything works correctly, go to the Start Menu, Programs, Ingenico, Ingenico iSeries OPOS Configuration. Run it and note that the version at the bottom is 2.7.4.2 This is the version we want, not 2.5. | ||
- | Now we want to Specify our Device Connection Type as Serial Port, whichever com port we're on, 9600 baud rate (This can be checked in the Pin Pad's System Parameters itself), Byte Size 8, Parity None, Stop Bits 1. Then go to the FORM TAB, make sure that at the bottom the Ingenico Form Version is set to Form v1.8.2.x Then go to the Line Display tab and set the Device Model 6550. | + | Now we want to Specify our Device Connection Type as Serial Port, whichever com port we're on, 9600 baud rate (This can be checked in the Pin Pad's System Parameters itself), Byte Size 8, Parity None, Stop Bits 1. Then go to the FORM TAB, make sure that at the bottom the Ingenico Form Version is set to Form v1.8.2.x Then go to the Line Display tab and set the Device Model 6550. (MAKE SURE YOU SELECT THE RIGHT MODEL, DEPENDING IF IT'S A 6780 or 6550, FOR ALL POSSIBLE OPTIONS!) |
- | {{rdp2.jpg|}} | + | {{i6550.jpeg|}} |
Now that we've done this we should be ready to go in Windward. Please refer to the i6550 setup article to do this. However as a point to note, make sure that in the Terminal Service settings, the correct port is set up for each individual device for each terminal. Make sure the ports are correct and then attempt to load a form in. First of all it is best to test in the Form Designer that you can load forms too. If this is a terminal service session all of the drivers and settings need to be defined and installed on the Terminal Server Machine, not the local client end. | Now that we've done this we should be ready to go in Windward. Please refer to the i6550 setup article to do this. However as a point to note, make sure that in the Terminal Service settings, the correct port is set up for each individual device for each terminal. Make sure the ports are correct and then attempt to load a form in. First of all it is best to test in the Form Designer that you can load forms too. If this is a terminal service session all of the drivers and settings need to be defined and installed on the Terminal Server Machine, not the local client end. | ||
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First of all let's reboot the Pin Pad: Hold down [1] [Cancel] [Enter] Once the screen dims and shuts off hold down [1] [3] straight away. Keep it held until the menu appears. Then hit Supervisor Menu: Password 2634. Then go to Sys Parameters -> Set Up Port. Set up the Interface Type for Port 1 & 3 to Ethernet. Set the HOST PORT to PORT 3. Then go back into Port 3 and set the following settings. If using a fixed IP assigned by a Tech, then we can turn off DHCP in the DHCP option. Then we can set the Local IP to the assigned IP. We also need to specify the Local IP Port, and set this to a number from 8001- whatever you feel like, keep the numbers different for each Pin Pad being set up. If we are using DHCP we need to set up a reservation. To get onto the local router open up a command prompt and enter the command IPCONFIG -ALL. Then take the Gateway for the Local Area Connection and put the ip in the browser to get to the router. Once we're on we need to usually enter Admin as the user name and Password as the password as this is the norm for most Routers, if not double check with the customer, and always confirm with them if it is okay to get onto the router and sign in before doing this. | First of all let's reboot the Pin Pad: Hold down [1] [Cancel] [Enter] Once the screen dims and shuts off hold down [1] [3] straight away. Keep it held until the menu appears. Then hit Supervisor Menu: Password 2634. Then go to Sys Parameters -> Set Up Port. Set up the Interface Type for Port 1 & 3 to Ethernet. Set the HOST PORT to PORT 3. Then go back into Port 3 and set the following settings. If using a fixed IP assigned by a Tech, then we can turn off DHCP in the DHCP option. Then we can set the Local IP to the assigned IP. We also need to specify the Local IP Port, and set this to a number from 8001- whatever you feel like, keep the numbers different for each Pin Pad being set up. If we are using DHCP we need to set up a reservation. To get onto the local router open up a command prompt and enter the command IPCONFIG -ALL. Then take the Gateway for the Local Area Connection and put the ip in the browser to get to the router. Once we're on we need to usually enter Admin as the user name and Password as the password as this is the norm for most Routers, if not double check with the customer, and always confirm with them if it is okay to get onto the router and sign in before doing this. | ||
+ | |||
+ | {{ethernet_i6550.jpg|}} | ||
Once you are on, search through the menus until you find the list of connected devices to it. You should see a nameless entry with the device, you can unplug the i6550 from the router if you like and refresh the menu to confirm this is the device. Once you've done this set up a DHCP reservation, | Once you are on, search through the menus until you find the list of connected devices to it. You should see a nameless entry with the device, you can unplug the i6550 from the router if you like and refresh the menu to confirm this is the device. Once you've done this set up a DHCP reservation, | ||
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+ | ===== Errors/ | ||
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+ | Okay so here are a few common errors or problems and fixes. | ||
+ | * **//Error OPOS device not claimed//** - This means that it can't find the device on the port, meaning you need to check the connection. | ||
+ | * **//Error opening OPOS device//** - This means that an instance of the form designer is still opened somewhere, go to task manager and close it. | ||
+ | * **//I always get an error loading forms when I set it up in System Five, even though I just loaded forms into the form designer fine//** Sometimes after you've set it up in OPOS and loaded forms in through the Designer, then go to System Five and select the device from the menu, it can mess up your driver settings. If it says error loading forms, just open up the OPOS Driver Config, you'll see menus on top of menus, select the device type which should set it back to normal, then try loading forms to the correct device and port again, it should work. | ||
+ | * **//I keep getting file trust issues when I load System Five//** Did you remember to re-register the System Five OCX files? If not go up to the drivers section and re-read it. | ||
+ | * **// | ||
+ | * **//Bad Track 1 or 2 error//** If you're getting a bad track error, you may want to do some general troubleshooting. However be sure to check the diagnostic on the pin pad for the MSR. We need track 2 in order to make sales with these pin pads, track 2 is very important. So what we need to do is hold down [1] [Cancel] [Enter] then release. Once we have done this we need to hold down [1] & [3] to boot into the Extended Menu. Go to Diagnostic Menu, once we're here go to Mag Stripe Reader. Have the customer swipe multiple cards. If only track 1 or 3 or no tracks are being detected, then the pin pad is faulty and needs to be fixed, if however track 2 is being detected on all cards, then it could be the card that was swiped during the sale. Sometimes when a bad track error comes up, and the diagnostic menu does read track 2, it could just be a dirty or scratched card, try performing the sale again or using another card. | ||
+ | * **//The Authorization Screen freezes up after approval, the Approved button is greyed out and I can't do anything// | ||
+ | * **//This application failed to start because side-by-side-configuration is incorrect //** I found that this error was due to user permissions, | ||
+ | |||
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+ | ===== INGENICO I6550 MANUAL ===== | ||
+ | If you're having trouble seeing what the customer is seeing, and want to understand the menu a little bit better, or for general troubleshooting, | ||
+ | |||
+ | http:// | ||
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===== ===== | ===== ===== | ||
- | Please let me know if you think additions or revisions need to be added to this document. I will do my best to keep this updated should I run into anymore conundrums with the i6550. Remember, don't be scared to go Ethernet, it really is the best way forward and usually headache free. If it isn't you are doing it wrong; read this article again. | + | Please let me know if you think additions or revisions need to be added to this document. I will do my best to keep this updated should I run into anymore conundrums with the i6550. Remember, don't be scared to go Ethernet, it really is the best way forward and usually headache free. If it isn't you are doing it wrong; read this article again or do some basic techie troubleshooting (You can do it!). |
ALSO! I would strongly advise trying to get every customer running these machines under Ethernet, as they are a lot more reliable. So if in doubt, use Ethernet! | ALSO! I would strongly advise trying to get every customer running these machines under Ethernet, as they are a lot more reliable. So if in doubt, use Ethernet! | ||
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CREATED ON MONDAY, MAY 7th 2012 - LCORDELL | CREATED ON MONDAY, MAY 7th 2012 - LCORDELL | ||
+ | Updated Last - Tuesday, May 24th, 2012 11:32AM | ||
ingenico_i6550_-_the_missing_article.1337884306.txt.gz · Last modified: 2012/05/24 11:31 (12 years ago) by lcordell