ingenico_i6550_-_the_missing_article
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ingenico_i6550_-_the_missing_article [2012/06/15 09:01 (12 years ago)] – lcordell | ingenico_i6550_-_the_missing_article [2022/02/24 11:05 (2 years ago)] (current) – asegert_windwardsoftware.com | ||
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====== Ingenico i6550 - The Missing Article ====== | ====== Ingenico i6550 - The Missing Article ====== | ||
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+ | <note warning> | ||
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//Note that this article covers the latest versions 6.0.50.x & 6.0.60.x// | //Note that this article covers the latest versions 6.0.50.x & 6.0.60.x// | ||
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==== Introduction ==== | ==== Introduction ==== | ||
Having spent a good while working with these machines, I have finally pooled enough knowledge to write a good article to help everyone get better with these things. I will also add to this over time should I run into other conundrums involving this device. This is (almost) everything I've learned with this device so far, and, as I keep adding to it, it could get cluttered. Please also remember to do your own basic troubleshooting when things aren't going as planned... | Having spent a good while working with these machines, I have finally pooled enough knowledge to write a good article to help everyone get better with these things. I will also add to this over time should I run into other conundrums involving this device. This is (almost) everything I've learned with this device so far, and, as I keep adding to it, it could get cluttered. Please also remember to do your own basic troubleshooting when things aren't going as planned... | ||
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'' | '' | ||
+ | * **//" | ||
- | + | '' | |
- | ==== i6550 Training Video ==== | + | |
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- | {{i6550_training.swf|Training}} | + | |
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Once you've done this, you should be able to go to a command prompt on the Remote Desktop and type CHANGE PORT /QUERY to see the mapped COM Ports being forwarded, once you've done this you know that the Pin Pad will load forms. | Once you've done this, you should be able to go to a command prompt on the Remote Desktop and type CHANGE PORT /QUERY to see the mapped COM Ports being forwarded, once you've done this you know that the Pin Pad will load forms. | ||
- | Next you're going to want to make sure the Pin Pad is configured properly for Serial. Hit [1] [CANCEL] & [ENTER] at the same time on the Pin Pad. Then hold down [1] [3] together straight away until the menu loads up. Then go to Supervisor Menu - Password | + | Next you're going to want to make sure the Pin Pad is configured properly for Serial. Hit [1] [CANCEL] & [ENTER] at the same time on the Pin Pad. Then hold down [1] [3] together straight away until the menu loads up. Then go to Supervisor Menu - Password |
The Cancel button will take the customer back a menu, it's also advisable to use fingers instead of the pen as the pen has a habit of pushing things you don't want. Using your finger on the bottom and top right of the screen should scroll up and down the menu also. Next you want to set the HOST PORT to PORT 1. Now hot cancel until you come out of all the menus and the Pin Pad reboots. Once it's rebooted and intialised it should say HostPort: COM1, | The Cancel button will take the customer back a menu, it's also advisable to use fingers instead of the pen as the pen has a habit of pushing things you don't want. Using your finger on the bottom and top right of the screen should scroll up and down the menu also. Next you want to set the HOST PORT to PORT 1. Now hot cancel until you come out of all the menus and the Pin Pad reboots. Once it's rebooted and intialised it should say HostPort: COM1, | ||
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===== DRIVERS ===== | ===== DRIVERS ===== | ||
- | For the Pin Pad to work properly with System Five we need 3 things installed. The OPOS Software, the Form Designer and the Com Objects. These can be located in the following ZIP file on the FTP server. Note that the new drivers need to be applied to 6.0.50.x and 6.0.60.x as the old ones won't work. [[ftp:// | + | For the Pin Pad to work properly with System Five we need 3 things installed. The OPOS Software, the Form Designer and the Com Objects. These can be located in the following ZIP file on the FTP server. Note that the new drivers need to be applied to 6.0.50.x and 6.0.60.x as the old ones won't work. [[ftp:// |
Once you've unzipped this file place the folder in the root directory of C:\ So you will end up with C: | Once you've unzipped this file place the folder in the root directory of C:\ So you will end up with C: | ||
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The following [[http:// | The following [[http:// | ||
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* **//Bad Track 1 or 2 error//** If you're getting a bad track error, you may want to do some general troubleshooting. However be sure to check the diagnostic on the pin pad for the MSR. We need track 2 in order to make sales with these pin pads, track 2 is very important. So what we need to do is hold down [1] [Cancel] [Enter] then release. Once we have done this we need to hold down [1] & [3] to boot into the Extended Menu. Go to Diagnostic Menu, once we're here go to Mag Stripe Reader. Have the customer swipe multiple cards. If only track 1 or 3 or no tracks are being detected, then the pin pad is faulty and needs to be fixed, if however track 2 is being detected on all cards, then it could be the card that was swiped during the sale. Sometimes when a bad track error comes up, and the diagnostic menu does read track 2, it could just be a dirty or scratched card, try performing the sale again or using another card. | * **//Bad Track 1 or 2 error//** If you're getting a bad track error, you may want to do some general troubleshooting. However be sure to check the diagnostic on the pin pad for the MSR. We need track 2 in order to make sales with these pin pads, track 2 is very important. So what we need to do is hold down [1] [Cancel] [Enter] then release. Once we have done this we need to hold down [1] & [3] to boot into the Extended Menu. Go to Diagnostic Menu, once we're here go to Mag Stripe Reader. Have the customer swipe multiple cards. If only track 1 or 3 or no tracks are being detected, then the pin pad is faulty and needs to be fixed, if however track 2 is being detected on all cards, then it could be the card that was swiped during the sale. Sometimes when a bad track error comes up, and the diagnostic menu does read track 2, it could just be a dirty or scratched card, try performing the sale again or using another card. | ||
* **//The Authorization Screen freezes up after approval, the Approved button is greyed out and I can't do anything// | * **//The Authorization Screen freezes up after approval, the Approved button is greyed out and I can't do anything// | ||
+ | * **//This application failed to start because side-by-side-configuration is incorrect //** I found that this error was due to user permissions, | ||
ingenico_i6550_-_the_missing_article.1339776110.txt.gz · Last modified: 2012/06/15 09:01 (12 years ago) by lcordell