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====== Installing Datacap NETePay ======
[[https://datacapsystems.com/netepay-support|NetePay]] is created by Datacap Systems Inc and is a third party software solution used for credit/debit/gift card processing.  Windward System Five communicates with NETePay and NETePay communicates with the PINpad's and processor networks.

Please see: https://support.windwardsoftware.com/a/solutions/articles/66000491307

  * For **Mercury US EMV**, please see [[installing_mercury_netepay_for_us-emv|installing mercury NETePayfor US EMV]] 

<note>Datacap NETePay must be purchased from Windward Software in order to activate it.  Allow **several days of setup** to get the processor and PINpad's operating.
</note>

==== If you are switching processors from a previous processor using Datacap NETePay. ====

  - We recommend you install Datacap NETePay on a different computer than the previous Datacap NETePay, so that both netepay servers are available.  Run a test transaction on the new NETePay server. Wait until you receive your deposit, then switch from the old NETePay server to the new datacap NETePay server.
  - If you have to install on the same computer, Close your batch from the previous processor first. Uninstall Datacap NETePay  and all the datacap files. Re-install Datacap NETePay .


  

==== Which computer should NETePay be installed on? ====

  * The datacap NETePay program should be installed on a computer that is on all the time.\\
  * If you are going to use dial-backup (available for some processors with the purchase of datacap dial backup modem) you will need a computer station that has an available serial port and has access to a phone line.  Most of your Point of Sale stations will be using the serial port for the PINpad, so installing on these stations is not recommended.
  * A dedicated Datacap NETePay server is recommended. Consider using a slower out of date computer as a dedicated server which no one will use or mess up.
  * Re-installing Datacap NETePay on a different computer, once activated, cannot be done without re-licencing.
<note warning>NETePay should never be installed on an internet accessible server. Do not install on a terminal server session.</note>

<note tip>NETePay can use resources on the server, we recommend it be installed on a different machine that is always on and not be on the server.
</note>






===== Re-installation Information ===== 
  * Information on NETePay setup needs to be saved during re-installation.  This includes:
    - We need to the number of lanes.
    - We need to know which processor we are dealing with.
    - We need the complete set of information originally used for the setup.



===== Additional Troubleshooting =====

Visit this [[netepay_setup_-_datacap_troubleshoot|troubleshooting]] link if having communication issues with Datacap/NetePay.