If the test pinpad works and the download parameter's fails with no response from Host, but the pinpad is reacting to the download request then the pinpad does not have an external network connection, or Moneris has not configured the host correctly

It’s possible that the pinpad is not configured properly on the host, or the pin pad itself is not loaded or configured properly. Please have the merchant call Moneris Customer Service (Support) line at 1 (866) 319-7450 to get help for production issues. Moneris Customer Service has access to the configuration of all production devices, and will be able to verify the setup and guide you on the initialization steps.