moneris_p400_trouble_shooting
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moneris_p400_trouble_shooting [2020/09/21 09:11 (4 years ago)] – created craig | moneris_p400_trouble_shooting [2023/04/21 14:07 (12 months ago)] (current) – [Moneris support] craig | ||
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====== Moneris P400 Trouble shooting ====== | ====== Moneris P400 Trouble shooting ====== | ||
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+ | See [[https:// | ||
===== No response from Host ===== | ===== No response from Host ===== | ||
- | If the test pinpad works and the download parameter' | + | |
+ | On the Pinpad press [ < ][ 7 ] together. It should say **IPG Pass** and **RDS Pass**. | ||
+ | |||
+ | Network best practice is to have the network router assign a static IP address to the pinpad based on the pinpad' | ||
+ | |||
+ | If the test pinpad works and the download parameter' | ||
==== Moneris support ==== | ==== Moneris support ==== | ||
It’s possible that the pinpad is not configured properly on the host, or the pin pad itself is not loaded or configured properly. Please have the merchant call Moneris Customer Service (Support) line at 1 (866) 319-7450 to get help for production issues. Moneris Customer Service has access to the configuration of all production devices, and will be able to verify the setup and guide you on the initialization steps. | It’s possible that the pinpad is not configured properly on the host, or the pin pad itself is not loaded or configured properly. Please have the merchant call Moneris Customer Service (Support) line at 1 (866) 319-7450 to get help for production issues. Moneris Customer Service has access to the configuration of all production devices, and will be able to verify the setup and guide you on the initialization steps. | ||
+ | |||
+ | ==== Undefined Condition Code ==== | ||
+ | - Update to 6.4.0.115 or higher - issue for second tender on an invoice. | ||
+ | - Make sure that the invoice number does not have any dashes or other punctuation. |
moneris_p400_trouble_shooting.1600704717.txt.gz · Last modified: 2020/09/21 09:11 (4 years ago) by craig