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moneris_p400_trouble_shooting [2020/09/21 10:26 (4 years ago)] – [No response from Host] craigmoneris_p400_trouble_shooting [2023/04/21 14:07 (11 months ago)] (current) – [Moneris support] craig
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 ====== Moneris P400 Trouble shooting ======  ====== Moneris P400 Trouble shooting ====== 
 +
 +See [[https://support.windwardsoftware.com/a/solutions/articles/66000476751]]
  
 ===== No response from Host ===== ===== No response from Host =====
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 It’s possible that the pinpad is not configured properly on the host, or the pin pad itself is not loaded or configured properly. Please have the merchant call Moneris Customer Service (Support) line at 1 (866) 319-7450 to get help for production issues. Moneris Customer Service has access to the configuration of all production devices, and will be able to verify the setup and guide you on the initialization steps. It’s possible that the pinpad is not configured properly on the host, or the pin pad itself is not loaded or configured properly. Please have the merchant call Moneris Customer Service (Support) line at 1 (866) 319-7450 to get help for production issues. Moneris Customer Service has access to the configuration of all production devices, and will be able to verify the setup and guide you on the initialization steps.
 +
 +==== Undefined Condition Code ====
 +  - Update to 6.4.0.115 or higher - issue for second tender on an invoice.
 +  - Make sure that the invoice number does not have any dashes or other punctuation.
moneris_p400_trouble_shooting.1600709186.txt.gz · Last modified: 2020/09/21 10:26 (4 years ago) by craig