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netepay_setup_-_datacap_install [2020/06/10 11:16 (4 years ago)] – [Setup & Configuration] jegenetepay_setup_-_datacap_install [2023/05/24 10:58 (10 months ago)] (current) craig
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 ====== How to install Datacap NETePay ====== ====== How to install Datacap NETePay ======
 +Please see: https://support.windwardsoftware.com/a/solutions/articles/66000491307
  
 +See [[installing_datacap_netepay|Installing Datacap NETePay]]
  
-===== Introduction to NETePay ===== 
-Windward System Five uses a middleware application called Datacap NETePay to send/receive transactions to and from the payment processor. 
  
-**NETePay** is created by Datacap Systems Inc and is a third-party software solution used for credit/debit/gift card processing. Windward System Five communicates with NETePay and NETePay communicates with the pinpad's and processor networks. 
- 
-  * For **Canadian Mercury EMV with the VX810 Pinpads** please follow [[employee:installing_mercury_emv|these]] instructions.\\ 
-  * For **Mercury US EMV with vx805 pinpads**, please see [[installing_mercury_netepay_for_us-emv|installing mercury NETePayfor US EMV]] \\ 
- 
-See the list of Payment Processor here: http://datacapepay.com/downloadmenu/ \\ 
- 
-Windward Software Systems has no processing or support agreements with the following processors and are **unsupported and untested** processors. If you choose to use them let you will need to indicate you intend to use datacap NETePay. 
-  * ChasePayment (USA) 
-  * Fifth Third Procssing Solution (Host) (NETEPAY 5 only) 
-  * First Data Merchant Services (FDMS) - CardNet / North (Term) 
-  * First Data Merchant Services (FDMS) - Concord / Atlanta Datawire (HOST) 
-  * First Data Merchant Services (FDMS) - Nashville / Envoy (Term) 
-  * Global Payments US (Host/Term) 
-  * Heartland Payments (Term) 
-  * Elavon / Nova Information Ssytems. (Host/Term) 
-  * RBS-World Pay (term) 
-  * TSYS Vital Visanet (term) 
-  * TSYS Vital Summit (Host) 
- 
- 
-<note>Datacap NETePay must be purchased from Windward Software in order to activate it.  Allow **several days of setup** to get the processor and PINpad's operating. 
-</note> 
- 
-==== If you are switching processors from a previous processor using Datacap NETePay. ==== 
- 
-  - We recommend you install Datacap NETePay on a different computer than the previous Datacap NETePay, so that both netepay servers are available.  Run a test transaction on the new NETePay server. Wait until you receive your deposit, then switch from the old NETePay server to the new datacap NETePay server. 
-  - If you have to install on the same computer, Close your batch from the previous processor first. Uninstall Datacap NETePay  and all the datacap files. Re-install Datacap NETePay . 
- 
- 
-WARNING! \\ 
-NETePay should never be installed on an internet-accessible server. Do not install on a terminal server session or Remote Desktop Protocol (RDP). 
-  
-NETePay can be installed on any machine “physical or virtual” that is on the same network as the Windward Server. This machine must run first before anything else to establish communication through it. 
-  
- 
-For RDP and Cloud users, NETePay will be installed on your local machine that’s always on or gets turned on first. We will then use the WindwardPOS Device Manager to allow communication to your RDP Server or the File Server (this is the server where Windward Data is being hosted). 
- 
-===== Setup & Configuration ===== 
-**Install Datacap NETePay** 
-  
-Download the installers here http://datacapepay.com/downloadmenu/ 
- 
- 
-  
-NOTE: Save all the installers inside the shared Windward, you will need them later when the pinpad is setup on the client stations. 
-  
-Choose the correct processor. You can verify this from the Merchant Sheet provided to you by your processor.  
-  
-A rule of thumb: 
-  * Unordered List ItemEach processor comes with a unique 3 letter abbreviation for easy identification. 
-  * Unordered List ItemCanada and US will also have a separate processor to choose 
-  
-See the samples below. \\ 
-{{:unique_3_letter_abbreviation.jpg|}} 
- 
-Once you have selected the correct payment processor, follow the steps provided on the download page to complete the installation. And do not forget to restart the computer when prompted. 
-  
-After the installation is done, you will have a NETePay Icon on your desktop \\ 
-{{:netepay_icon.jpg|}} 
- 
-Run it  
-Click “Obtain Serial Number,” button \\ 
-Click OK on “Obtain Serial Number is Successful,” prompt \\ 
-Click OK on “Configuration not Set! –Use Setup | Merchant Parameters,” prompt \\ 
-{{:configuration_not_set_use_setup_merchant_parameters.jpg|}} \\ 
-Now, Go to Setup menu on the top \\ 
-Click on “Setup Information” \\ 
-{{:setup_information.jpg|}} \\ 
-Click on “Load New Parameters” button below \\ 
-Click the “YES” button on the error prompt \\ 
-{{:yes_error_prompt.jpg|}} \\ 
-Click on “I Have My Deployment ID” button \\ 
-{{:i_have_my_deployment_id.jpg|}} \\ 
-Type in your Deployment ID and click OK. \\ 
-{{:enter_deployment_id.jpg|}} \\ 
-NETePay should now start and configured. But we are not done yet, we still need to ensure that it set to run automatically on Windows Boot/Start. 
-  
-You can do this in 2 ways: 
-  
-NOTE: Not all processor has this feature. 
- 
-**1.** **Run “services.msc”** \\ 
-{{:services.jpg|}} \\ 
-Look for “NETePay Service” and set it to AUTOMATIC \\ 
-{{:netepay_service.jpg|}} \\ 
-**2.** **Windows Startup Folder** \\ 
-Run “Shell:Startup” \\ 
-{{:shell_startup.jpg|}} \\ 
-And add the “NETePay” desktop shortcut. 
- 
- 
-===== Firewall Settings ===== 
-The NetEPay service will require the Windows firewall to be configured to allow access.  Follow these NetEPay instructions to configure your  
-[[https://datacapsystems.com/support-articles/2018-2-27-director-firewall-settings|Windows firewall]].  If you have a different firewall solution, you will need to configure it to allow tcp ports 9000 and 9100. 
- 
-===== System Five Settings ===== 
-Once Datacap installation is done, you will need to enable it in system five so it will communicate with NETePay. Please review [[payment_processing_-_settings|payment processing settings in System Five]]. 
- 
- 
-===== Trouble Shooting ===== 
- 
-Visit this [[netepay_setup_-_datacap_troubleshoot|troubleshooting]] wiki if having communication issues with Datacap NETePay.  
netepay_setup_-_datacap_install.1591812961.txt.gz · Last modified: 2020/06/10 11:16 (4 years ago) by jege