Differences

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--- pos_devices_-_pin_pads [2009/04/09 15:29 (15 years ago)] – craig
+++ pos_devices_-_pin_pads [2009/05/14 13:47 (15 years ago)] – craig
@@ Line 51: / Line 51: @@
   - The COM port is not working, or there is another device attempting to use the same COM port.  Check Windward POS device Manager for conflicts.
   - You need an updated version of [[http://www.datacapepay.com/dsiclient.htm|dsiclientx.ocx]] for this model of PINPAD.  To determine which version you are currently running, select HELP, About in System Five and look for dsiClientX.  The most recent version is 3.84
+  - Cable is damaged.
+===== RAM OS Missing =====
+   - PIN Pad is damaged or has been tampered with.  It may qualify for a NC replacement from Global Payments.
 ====== Troubleshooting US PIN pads ======
@@ Line 67: / Line 71: @@
   * Serial (COM) Port is in use by another device. Check the POS device manager to ensure that no other devices are selected for this serial (COM)port. Check your printers to ensure that no printer is connected to the Serial Port. Diagnosing Serial Port issues are difficult and often require an on-site technician.
   * Check the Windows™ Device Manager to ensure that the Serial Port exists. Right-click on my computer, Properties, Hardware tab, Device Manager, Ports (COM & LPT).
-  * You are trying to operate over terminal services.  Ensure that the Serial Ports are re-directed properly.
+  * You are trying to operate over terminal services.  Ensure that the Serial Ports are re-directed properly. The verifone 1000SE and verifone Everest will not work on terminal services or any other remote access method.
   * Windward does not recommend the use of USB/Serial interfaces.  They do not work for all PINPads.  Installation of a COM port is your best option (and usually cheapest) if you do not have an available serial port.