pos_devices_-_pin_pads
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pos_devices_-_pin_pads [2007/11/26 15:54 (17 years ago)] – craig | pos_devices_-_pin_pads [2009/05/14 13:48 (15 years ago)] (current) – craig | ||
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- | ====== Troubleshooting Canadian Debit Pin Pad problems | + | ====== Troubleshooting Canadian Debit PIN Pads ====== |
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A Debit Pin Pad is correctly setup in the Setup Wizard with the correct Merchant information, | A Debit Pin Pad is correctly setup in the Setup Wizard with the correct Merchant information, | ||
- | If you get the Retry message, normally you can attempt a retry. | + | If you get the Retry message, normally you can attempt a retry. |
**Cause:** | **Cause:** | ||
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1. The sequence has been reset.\\ | 1. The sequence has been reset.\\ | ||
2. The user logged onto the PC must have permission to read and write to Windows(TM) registry. \\ | 2. The user logged onto the PC must have permission to read and write to Windows(TM) registry. \\ | ||
+ | 3. The user is on Terminal Services.\\ | ||
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+ | ===== The MerchantId Supplied does NOT match the PinPad SerialNo ===== | ||
+ | - For Mercury or Global the pinpad ID in the setup wizard does not match the merchant account number setup with Mercury and Global. | ||
+ | - For Paymentech or Moneris, you may not be running the correct / latest version of [[http:// | ||
+ | |||
+ | |||
+ | ===== The NAK Error or No Reponse From PIN pad ===== | ||
+ | - The COM port is not working, or there is another device attempting to use the same COM port. Check Windward POS device Manager for conflicts. | ||
+ | - You need an updated version of [[http:// | ||
+ | - Cable may be faulty. | ||
+ | |||
+ | ===== RAM OS Missing ===== | ||
+ | - PIN Pad is damaged or has been tampered with. It may qualify for a NC replacement from Global Payments. | ||
+ | |||
+ | ====== Troubleshooting US PIN pads ====== | ||
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+ | ===== NO KEY ===== | ||
+ | If when processing a debit card you get the message "NO KEY" on the PIN Pad device. This means the PIN pad is not encrypted. The PIN Pad must be encrypted by your retailer for your network processor. | ||
+ | If this PIN Pad was working before, it means that the key has been lost probably due to opening of the case. | ||
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+ | ===== TIME OUT ===== | ||
+ | "Usual causes" | ||
+ | * Serial (COM) Port is in use by another device. Check the POS device manager to ensure that no other devices are selected for this serial (COM)port. Check your printers to ensure that no printer is connected to the Serial Port. Diagnosing Serial Port issues are difficult and often require an on-site technician. | ||
+ | * Check the Windows™ Device Manager to ensure that the Serial Port exists. Right-click on my computer, Properties, Hardware tab, Device Manager, Ports (COM & LPT). | ||
+ | * You are trying to operate over terminal services. | ||
+ | * Windward does not recommend the use of USB/Serial interfaces. | ||
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pos_devices_-_pin_pads.1196121292.txt.gz · Last modified: 2007/11/26 15:54 (17 years ago) by craig