These are the 3 type of different issues that might be need escalation to programming. the purpose of this list is to document all basic steps to take before the Product Maintenance team will accept a ticket. This will serve as a guideline for technicians.
* GL to explain to customer that the fix will have no ETA but if they need to monitor the progress of the their development ticket they can login to their myWindward portal. If customer will not agree it will be a Scenario #1 situation. * GL will need to create a bug ticket and attach the customer on it with details of the issue and the troubleshooting made * GL’s will close the support ticket