Differences

This shows you the differences between two versions of the page.

--- s5oc:passwordexpired [2020/10/06 10:15 (4 years ago)] – [If it hasn't expired yet or you have received a notification that it is about to.] fgabiana
+++ s5oc:passwordexpired [2021/08/30 10:17 (3 years ago)] (current) – [If your Password has Already Expired] fbandal
@@ Line 1: / Line 1: @@
-====== Your System On Cloud password expired? or just about to? ======
+====== System Five On Cloud Password Reset ======
-----
+See [[https://support.windwardsoftware.com/a/solutions/articles/66000484518]]
-===== If it hasn't expired yet or you have received a notification that it is about to. =====
+===== If Your Password is About to Expire =====
   - Follow [[https://account.activedirectory.windowsazure.com/ChangePassword.aspx|This Link]]
-  - Ensure that you are logged on with your cloud [email protected]
+  - Ensure that you are logged on with your cloud username with\\ <color blue>"@na.windwardoncloud.com"</color> for NA\\ <color blue>"@AU.windwardoncloud.com"</color> for AU
   - And your current password
-  - On the next page, you will be able to update or change your current password
+  - On the next page, you will be able to update your current password
+===== If your Password has Already Expired =====
+{{:s5oc:s5oc-unsubscribe.jpg?600|}}
+  - Click on the three dots “…” to the right of the S5oC subscription. as shown on the diagram above.
+  - Choose <color blue>Unsubscribe</color>
+  - Click the <color blue>“Continue”</color> button to answer “Are you sure you want to unsubscribe?”
+  - Click on "<color blue>Subscribe</color>"
+  - Select "<color blue>Use Other Account</color>" then type in your cloud username. <color blue>“@na.windwardoncloud.com” for NA</color> <color blue>“@AU.windwardoncloud.com” for AU</color>
+  - enter your expired password
+  - Once successful, you should be prompted to create a new password
+  - make sure that you create a new password that has not been used before
+  - Otherwise, contact support for a password reset.
+<note important>Do not reuse your old/expired password, always create a new password.  [[https://youtu.be/jOVscAfQqCk?rel=0|Click here for a video with guidance for setting a strong password]]</note>