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s5oc:passwordexpired [2021/06/22 10:23 (3 years ago)] – [If Your Password is About to Expire] fgabianas5oc:passwordexpired [2021/08/30 10:17 (3 years ago)] (current) – [If your Password has Already Expired] fbandal
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 ====== System Five On Cloud Password Reset ====== ====== System Five On Cloud Password Reset ======
  
-See [[https://support.windwardsoftware.com/a/solutions/articles/66000483429]]+See [[https://support.windwardsoftware.com/a/solutions/articles/66000484518]]
  
 ===== If Your Password is About to Expire ===== ===== If Your Password is About to Expire =====
  
   - Follow [[https://account.activedirectory.windowsazure.com/ChangePassword.aspx|This Link]]   - Follow [[https://account.activedirectory.windowsazure.com/ChangePassword.aspx|This Link]]
-  - Ensure that you are logged on with your cloud username with <br /><color blue>"@na.windwardoncloud.com"</color> for NA or <color blue>"@AU.windwardoncloud.com"</color> for AU+  - Ensure that you are logged on with your cloud username with\\ <color blue>"@na.windwardoncloud.com"</color> for NA\\ <color blue>"@AU.windwardoncloud.com"</color> for AU
   - And your current password   - And your current password
   - On the next page, you will be able to update your current password   - On the next page, you will be able to update your current password
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   - Choose <color blue>Unsubscribe</color>   - Choose <color blue>Unsubscribe</color>
   - Click the <color blue>“Continue”</color> button to answer “Are you sure you want to unsubscribe?   - Click the <color blue>“Continue”</color> button to answer “Are you sure you want to unsubscribe?
-  - Close or Exit Remote Desktop client first. +  - Click on "<color blue>Subscribe</color>" 
-  - Open Remote Desktop client again and the environment should refresh and you will be presented with the Subscribe” button+  - Select "<color blue>Use Other Account</color>" then type in your cloud username. <color blue>@na.windwardoncloud.com” for NA</color> <color blue>“@AU.windwardoncloud.com” for AU</color> 
-  - Login using your expired password+  - enter your expired password
   - Once successful, you should be prompted to create a new password   - Once successful, you should be prompted to create a new password
 +  - make sure that you create a new password that has not been used before
   - Otherwise, contact support for a password reset.   - Otherwise, contact support for a password reset.
  
 <note important>Do not reuse your old/expired password, always create a new password.  [[https://youtu.be/jOVscAfQqCk?rel=0|Click here for a video with guidance for setting a strong password]]</note> <note important>Do not reuse your old/expired password, always create a new password.  [[https://youtu.be/jOVscAfQqCk?rel=0|Click here for a video with guidance for setting a strong password]]</note>
s5oc/passwordexpired.1624382599.txt.gz · Last modified: 2021/06/22 10:23 (3 years ago) by fgabiana