Differences

This shows you the differences between two versions of the page.

--- s5oc:passwordexpired [2021/08/03 16:50 (3 years ago)] – [System Five On Cloud Password Reset] jbalasabas
+++ s5oc:passwordexpired [2021/08/30 10:17 (3 years ago)] (current) – [If your Password has Already Expired] fbandal
@@ Line 17: / Line 17: @@
   - Choose <color blue>Unsubscribe</color>
   - Click the <color blue>“Continue”</color> button to answer “Are you sure you want to unsubscribe?”
-  - Close or Exit Remote Desktop client first.
+  - Click on "<color blue>Subscribe</color>"
-  - Open Remote Desktop client again and the environment should refresh and you will be presented with the “Subscribe” button.
+  - Select "<color blue>Use Other Account</color>" then type in your cloud username. <color blue>“@na.windwardoncloud.com” for NA</color> <color blue>“@AU.windwardoncloud.com” for AU</color>
-  - Login using your expired password
+  - enter your expired password
   - Once successful, you should be prompted to create a new password
+  - make sure that you create a new password that has not been used before
   - Otherwise, contact support for a password reset.
 <note important>Do not reuse your old/expired password, always create a new password.  [[https://youtu.be/jOVscAfQqCk?rel=0|Click here for a video with guidance for setting a strong password]]</note>