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s5oc_faq [2019/06/03 14:29 (5 years ago)] – kevins5oc_faq [2021/09/02 14:08 (3 years ago)] (current) – kevin
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 ===== How do I change my password? ===== ===== How do I change my password? =====
  
-  * For expired passwords, log into the RDWeb Portal: https://systemfiveoncloud.com/rdweb +  * For expired passwords, log into the RDWeb Portal: https://rds.wws5.com/RDWeb/Pages/en-US/login.aspx 
-  * For a password that you wish to change, go to: https://systemfiveoncloud.com/RDWeb/Pages/en-US/password.aspx+  * For a password that you wish to change, go to: https://rds.wws5.com/RDWeb/Pages/en-US/Password.aspx
   * For forgotten passwords, contact Windward Support for assistance.   * For forgotten passwords, contact Windward Support for assistance.
        
 ===== I can’t log in to System Five on Cloud, what should I do? ===== ===== I can’t log in to System Five on Cloud, what should I do? =====
  
-Firstly, try logging into the RDWeb Portal (https://systemfiveoncloud.com/rdweb) to see if the password has expired.+Firstly, try logging into the RDWeb Portal (https://rds.wws5.com/RDWeb/Pages/en-US/login.aspx) to see if the password has expired.
  
 If you are unable to log into the RDWeb Portal, please contact Windward Support for assistance. If you are unable to log into the RDWeb Portal, please contact Windward Support for assistance.
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 ===== System Five is not responding! How do I close the software? ===== ===== System Five is not responding! How do I close the software? =====
  
-The task manager is not available on our Session Hosts, so the only way to close unresponsive software is to completely sign out of the session. Refer to the following [[sign_out_of_system_five_on_cloud|wiki for instructions]] on how to sign out.+Right-click on the taskbar and select "Task Manager", and then right-click on the System Five process and select "End task". You can also Sign Out of the Remote Desktop Session. Refer to the following [[sign_out_of_system_five_on_cloud|wiki for instructions]] on how to sign out.
  
 ===== Can I restrict logins to a specific location (i.e., business)? ===== ===== Can I restrict logins to a specific location (i.e., business)? =====
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 ===== How much bandwidth does it take and what internet speed do we need? ===== ===== How much bandwidth does it take and what internet speed do we need? =====
  
-This is a difficult question to answer since there are a number of factors that can affect how much data is used, such as what activities are being carried out (e.g. copy & pasting, printing, screen resolution of session, etc.), device redirection (printers, POS, etc) and so on. It is complicated to put an exact number on this. However, the use of Remote Desktop Services is extremely light, since only pictures, keyboard presses, mouse-clicks, etc., are being sent to our servers. The ‘main’ data transfer happens on the cloud, on the Azure backbone. This means that when reports are being run, the data stays in the cloud, rather than being pushed over an internet connection to the client.  However, when the report is printed the pages would be sent to your local printer.+This is a difficult question to answer since there are a number of factors that can affect how much data is used, such as what activities are being carried out (e.g. copy & pasting, printing, screen resolution of the session, etc.), device redirection (printers, POS, etc) and so on. It is complicated to put an exact number on this. However, the use of Remote Desktop Services is extremely light, since only pictures, keyboard presses, mouse-clicks, etc., are being sent to our servers. The ‘main’ data transfer happens on the cloud, on the Azure backbone. This means that when reports are being run, the data stays in the cloud, rather than being pushed over an internet connection to the client.  However, when the report is printed the pages would be sent to your local printer.
  
 A good rule of thumb is bandwidth starts at 50kbps per session and goes up from there based on usage.  To get your number try looking at your own [[https://superuser.com/questions/43797/microsoft-remote-desktop-bandwidth-usage|bandwidth usage]]. A good rule of thumb is bandwidth starts at 50kbps per session and goes up from there based on usage.  To get your number try looking at your own [[https://superuser.com/questions/43797/microsoft-remote-desktop-bandwidth-usage|bandwidth usage]].
  
 ===== Where is it hosted? ===== ===== Where is it hosted? =====
-We are a Gold Microsoft Partner and host our customers in [[https://azure.microsoft.com/en-ca/|Micrsoft Azure]] data centers.  We currently have a West-US and Australia East data center.  Your geography will dictate which server you get provisioned on.  You can check your [[https://azurespeedtest.azurewebsites.net/|connection speed]] using this link.+We are a Gold Microsoft Partner and host our customers in [[https://azure.microsoft.com/en-ca/|Micrsoft Azure]] data centers.  We currently have a West-US, Australia East and Canadian Central data centers.  Your geography will dictate which server you get provisioned on.  You can check your [[https://azurespeedtest.azurewebsites.net/|connection speed]] using this link.
  
 ===== Can I store credit cards? ===== ===== Can I store credit cards? =====
-For your security we do not allow the storage of credit cards in System Five on Cloud.  If you are using Vantiv/WorldPay we support [[https://www.worldpay.com/global/support/support-articles/what-tokenisation|Tokenisation]] which allows you to store a time limited token which is far safer.  This allows you to run recurring Invoices and the Renew Rentals features without having to store a credit card.+For your security, we do not allow the storage of credit cards in System Five on Cloud.  If you are using Vantiv/WorldPay we support [[https://www.worldpay.com/global/support/support-articles/what-tokenisation|Tokenisation]] which allows you to store a time-limited token which is far safer.  This allows you to run recurring Invoices and the Renew Rentals features without having to store a credit card.
  
-Note you will need to provide Windows workstation to host DataCap Netepay software to process credit cards.+You will need to provide a Windows workstation to host the DataCap Netepay software to process credit cards.
  
 ===== What hardware can I use? ===== ===== What hardware can I use? =====
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 ===== Can we install a firewall? ===== ===== Can we install a firewall? =====
  
-Installing a firewall on your on-prem location should not have any effect with our System Five on Cloud environment; we use a http (web request) to initially log into a web portal, which then establishes an RDP connection to our servers in the Cloud. +Installing a firewall on your on-prem location should not have any effect on our System Five on Cloud environment; we use an http (web request) to initially log into a web portal, which then establishes an RDP connection to our servers in the Microsoft Azure Cloud. 
        
 ===== Can we run our existing labels and forms in System Five on Cloud? ===== ===== Can we run our existing labels and forms in System Five on Cloud? =====
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 Printing labels and forms from System Five on Cloud is fully supported. Local printers will be available to System Five, and printing directly to those printers is supported without the need for additional drivers or configuration. Printing labels and forms from System Five on Cloud is fully supported. Local printers will be available to System Five, and printing directly to those printers is supported without the need for additional drivers or configuration.
  
-System Five on Cloud is hosted in “The Cloud” and requires internet access to use the solution. Should the internet connection go down, access to System Five will be impeded. However, the data is safe and will not suffer corruption due to a dropped connection.+System Five on Cloud is hosted in “The Cloud” and requires internet access to use the solution. Should the internet connection go down, access to System Five will be lost. However, the data is safe and will not suffer corruption due to a dropped connection.
  
 ===== Do we still have to manually kill database sessions? ===== ===== Do we still have to manually kill database sessions? =====
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 ===== Will dodgy entries in our database stop our migration? ===== ===== Will dodgy entries in our database stop our migration? =====
  
-System Five on Cloud uses the same framework as that of a ‘local’ or ‘on-premise’ install, and so data-sets will perform the same in the cloud as with an on-premise solution. Some older datasets may contain ‘artefacts’ from years of bad practices, data imports, etc., and so in those situations, it may be beneficial to consider a ‘data restart’. Your Account Manager will be able to help with discussing those options.+System Five on Cloud uses the same framework as that of a ‘local’ or ‘on-premise' install, and so data-sets will perform the same in the cloud as with an on-premise solution. Some older datasets may contain ‘artifacts’ from years of bad practices, data imports, etc., and so in those situations, it may be beneficial to consider a ‘data restart’. Your Account Manager will be able to help with discussing those options.
  
 ===== Can we still upload CSV files to the cloud? ===== ===== Can we still upload CSV files to the cloud? =====
  
-System Five on Cloud allows files to be worked with on the Remote Desktop as easily as if it were on the physical or local computer. With local drives being available on the Remote Desktop, it is easy to browse for files on the local computer, such as CSV files, and import them into System Five, or export CSV files from System Five to be opened and worked with in your local computer. +System Five on Cloud allows files to be worked with on the Remote Desktop as easily as if it were on the physical or local computer. With local drives being available on the Remote Desktop, it is easy to browse for files on the local computer, such as CSV files, and import them into System Five, or export CSV files from System Five to be opened and worked within your local computer.
  
 +===== What is the backup schedule? =====
 +Visit the [[s5oc_backup_policy|System Five on Cloud backup]] policy page.
s5oc_faq.1559597374.txt.gz · Last modified: 2019/06/03 14:29 (5 years ago) by kevin