Differences

This shows you the differences between two versions of the page.

--- s5oc_faq [2020/07/07 13:35 (4 years ago)] – [How do I change my password?] kevin
+++ s5oc_faq [2021/09/02 14:08 (3 years ago)] (current) – kevin
@@ Line 3: / Line 3: @@
 ===== Issue Response Time =====
-  - Issues are handled according to priority sequence with emergency issues (cannot access system) being handled via warm transfer (wherever possible) during 7:00 am - 7:00 pm Pacific Monday -> Friday.  Response time outside of core hours are handled via call-back by a technician usually within 30 minutes.
+  - Issues are handled according to priority sequence with emergency issues (cannot access system) being handled via warm transfer (wherever possible) during 8:00 am - 5:00 pm Monday -> Friday.  Response time outside of core hours are handled via call-back by a technician usually within 30 minutes.
-  - All issues are targeted to have a response time of no longer than the next business day (Monday - Friday).
+  - All issues are targeted to have a response time of no longer than next business day (Monday - Friday).
@@ Line 18: / Line 18: @@
 ===== How do I change my password? =====
-  * To change your password visit [[https://account.activedirectory.windowsazure.com/ChangePassword.aspx]]
-  * For expired passwords, [[s5oc:unsubscribe|Unsubsribe]] and [[s5oc:installation#lets_get_started|Subscribe]] and you will be prompted to change your expired password.
+  * For expired passwords, log into the RDWeb Portal: https://rds.wws5.com/RDWeb/Pages/en-US/login.aspx
-  * For a password that you wish to change or forgotten passwords, contact Windward Support for assistance.
+  * For a password that you wish to change, go to: https://rds.wws5.com/RDWeb/Pages/en-US/Password.aspx
+  * For forgotten passwords, contact Windward Support for assistance.
 ===== I can’t log in to System Five on Cloud, what should I do? =====
-Firstly, try [[s5oc:unsubscribe|Unsubsribe]] and [[s5oc:installation#lets_get_started|Subscribe]] in case your password is expired.
+Firstly, try logging into the RDWeb Portal (https://rds.wws5.com/RDWeb/Pages/en-US/login.aspx) to see if the password has expired.
-If you are unable to log into the environment, please contact Windward Support for assistance.
+If you are unable to log into the RDWeb Portal, please contact Windward Support for assistance.
 ===== System Five is not responding! How do I close the software? =====
-The task manager is not available on our Session Hosts, so the only way to close unresponsive software is to completely sign out of the session. Refer to the following [[sign_out_of_system_five_on_cloud|wiki for instructions]] on how to sign out.
+Right-click on the taskbar and select "Task Manager", and then right-click on the System Five process and select "End task". You can also Sign Out of the Remote Desktop Session. Refer to the following [[sign_out_of_system_five_on_cloud|wiki for instructions]] on how to sign out.
 ===== Can I restrict logins to a specific location (i.e., business)? =====
@@ Line 43: / Line 44: @@
 ===== Where is it hosted? =====
-We are a Gold Microsoft Partner and host our customers in [[https://azure.microsoft.com/en-ca/|Micrsoft Azure]] data centers.  We currently have a West-US and Australia East data center.  Your geography will dictate which server you get provisioned on.  You can check your [[https://azurespeedtest.azurewebsites.net/|connection speed]] using this link.
+We are a Gold Microsoft Partner and host our customers in [[https://azure.microsoft.com/en-ca/|Micrsoft Azure]] data centers.  We currently have a West-US, Australia East and Canadian Central data centers.  Your geography will dictate which server you get provisioned on.  You can check your [[https://azurespeedtest.azurewebsites.net/|connection speed]] using this link.
 ===== Can I store credit cards? =====
@@ Line 63: / Line 64: @@
 ===== Can we install a firewall? =====
-Installing a firewall on your on-prem location should not have any effect with our System Five on Cloud environment.  We use the [[s5oc:installation|Windows Desktop Client]] to make an encrypted connection to our servers in the Cloud.
+Installing a firewall on your on-prem location should not have any effect on our System Five on Cloud environment; we use an http (web request) to initially log into a web portal, which then establishes an RDP connection to our servers in the Microsoft Azure Cloud.
 ===== Can we run our existing labels and forms in System Five on Cloud? =====
@@ Line 69: / Line 70: @@
 Printing labels and forms from System Five on Cloud is fully supported. Local printers will be available to System Five, and printing directly to those printers is supported without the need for additional drivers or configuration.
-System Five on Cloud is hosted in “The Cloud” and requires internet access to use the solution. If the internet connection go down, your access to System Five will be impaired. However, the data is safe and will not suffer corruption due to a dropped connection.
+System Five on Cloud is hosted in “The Cloud” and requires internet access to use the solution. Should the internet connection go down, access to System Five will be lost. However, the data is safe and will not suffer corruption due to a dropped connection.
 ===== Do we still have to manually kill database sessions? =====
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 ===== Will dodgy entries in our database stop our migration? =====
-System Five on Cloud uses the same framework as that of a ‘local’ or ‘on-premise’ install, and so data-sets will perform the same in the cloud as with an on-premise solution. Some older datasets may contain ‘artifacts’ from years of bad practices, data imports, etc., and so in those situations, it may be beneficial to consider a ‘data restart’. Your Account Manager will be able to help with discussing those options.
+System Five on Cloud uses the same framework as that of a ‘local’ or ‘on-premise' install, and so data-sets will perform the same in the cloud as with an on-premise solution. Some older datasets may contain ‘artifacts’ from years of bad practices, data imports, etc., and so in those situations, it may be beneficial to consider a ‘data restart’. Your Account Manager will be able to help with discussing those options.
 ===== Can we still upload CSV files to the cloud? =====
@@ Line 83: / Line 84: @@
 System Five on Cloud allows files to be worked with on the Remote Desktop as easily as if it were on the physical or local computer. With local drives being available on the Remote Desktop, it is easy to browse for files on the local computer, such as CSV files, and import them into System Five, or export CSV files from System Five to be opened and worked within your local computer.
+===== What is the backup schedule? =====
+Visit the [[s5oc_backup_policy|System Five on Cloud backup]] policy page.