s5oc_faq
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s5oc_faq [2020/07/07 13:38 (4 years ago)] – [How do I change my password?] kevin | s5oc_faq [2021/09/02 14:08 (3 years ago)] (current) – kevin | ||
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===== Issue Response Time ===== | ===== Issue Response Time ===== | ||
- | - Issues are handled according to priority sequence with emergency issues (cannot access system) being handled via warm transfer (wherever possible) during | + | - Issues are handled according to priority sequence with emergency issues (cannot access system) being handled via warm transfer (wherever possible) during |
- | - All issues are targeted to have a response time of no longer than the next business day (Monday - Friday). | + | - All issues are targeted to have a response time of no longer than next business day (Monday - Friday). |
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===== How do I change my password? ===== | ===== How do I change my password? ===== | ||
- | | + | |
- | * For expired passwords, [[s5oc: | + | |
+ | * For a password that you wish to change, go to: https://rds.wws5.com/ | ||
* For forgotten passwords, contact Windward Support for assistance. | * For forgotten passwords, contact Windward Support for assistance. | ||
===== I can’t log in to System Five on Cloud, what should I do? ===== | ===== I can’t log in to System Five on Cloud, what should I do? ===== | ||
- | Firstly, try [[s5oc:unsubscribe|Unsubsribe]] and [[s5oc: | + | Firstly, try logging into the RDWeb Portal (https:// |
- | If you are unable to log into the environment, please contact Windward Support for assistance. | + | If you are unable to log into the RDWeb Portal, please contact Windward Support for assistance. |
===== System Five is not responding! How do I close the software? ===== | ===== System Five is not responding! How do I close the software? ===== | ||
- | The task manager is not available | + | Right-click |
===== Can I restrict logins to a specific location (i.e., business)? ===== | ===== Can I restrict logins to a specific location (i.e., business)? ===== | ||
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===== Where is it hosted? ===== | ===== Where is it hosted? ===== | ||
- | We are a Gold Microsoft Partner and host our customers in [[https:// | + | We are a Gold Microsoft Partner and host our customers in [[https:// |
===== Can I store credit cards? ===== | ===== Can I store credit cards? ===== | ||
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===== Can we install a firewall? ===== | ===== Can we install a firewall? ===== | ||
- | Installing a firewall on your on-prem location should not have any effect | + | Installing a firewall on your on-prem location should not have any effect |
===== Can we run our existing labels and forms in System Five on Cloud? ===== | ===== Can we run our existing labels and forms in System Five on Cloud? ===== | ||
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Printing labels and forms from System Five on Cloud is fully supported. Local printers will be available to System Five, and printing directly to those printers is supported without the need for additional drivers or configuration. | Printing labels and forms from System Five on Cloud is fully supported. Local printers will be available to System Five, and printing directly to those printers is supported without the need for additional drivers or configuration. | ||
- | System Five on Cloud is hosted in “The Cloud” and requires internet access to use the solution. | + | System Five on Cloud is hosted in “The Cloud” and requires internet access to use the solution. |
===== Do we still have to manually kill database sessions? ===== | ===== Do we still have to manually kill database sessions? ===== | ||
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===== Will dodgy entries in our database stop our migration? ===== | ===== Will dodgy entries in our database stop our migration? ===== | ||
- | System Five on Cloud uses the same framework as that of a ‘local’ or ‘on-premise’ install, and so data-sets will perform the same in the cloud as with an on-premise solution. Some older datasets may contain ‘artifacts’ from years of bad practices, data imports, etc., and so in those situations, it may be beneficial to consider a ‘data restart’. Your Account Manager will be able to help with discussing those options. | + | System Five on Cloud uses the same framework as that of a ‘local’ or ‘on-premise' |
===== Can we still upload CSV files to the cloud? ===== | ===== Can we still upload CSV files to the cloud? ===== | ||
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System Five on Cloud allows files to be worked with on the Remote Desktop as easily as if it were on the physical or local computer. With local drives being available on the Remote Desktop, it is easy to browse for files on the local computer, such as CSV files, and import them into System Five, or export CSV files from System Five to be opened and worked within your local computer. | System Five on Cloud allows files to be worked with on the Remote Desktop as easily as if it were on the physical or local computer. With local drives being available on the Remote Desktop, it is easy to browse for files on the local computer, such as CSV files, and import them into System Five, or export CSV files from System Five to be opened and worked within your local computer. | ||
+ | ===== What is the backup schedule? ===== | ||
+ | Visit the [[s5oc_backup_policy|System Five on Cloud backup]] policy page. |
s5oc_faq.1594154287.txt.gz · Last modified: 2020/07/07 13:38 (4 years ago) by kevin