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Troubleshooting Sato LM408 Label Printers


The following issue has been fixed by SATO, so this workaround should no longer be necessary. You can now design labels for the SATO printers using the System Five Label Designer. If you are unable to do so, you can still use the workaround on this wiki to correct the issue, or create a code based label if you choose to do so.


We recommend that all the Sato printers use code based labels because these labels once set up are far more dependable, and print much faster because the printer is rendering the label rather than Windows rendering it and sending the rendered image to the printer. Also these printers can be a bit tricky to set up so that they can receive the Windows rendered image, or what is commonly known as a WYSIWYG (What You See Is What You Get) label. This is the type of labels that are printed from the Windward Label Designer.

If You Are Unable To Print A Rendered Image From A Windows Program

If you absolutely must print WYSIWYG labels using the Sato printer, and are unable to do so, you may have to contact Windward Support, or Sato for assistance in doing this. However I will run through the steps needed to at least get it to print from the Windows Print Driver.

The main issue that must be fixed is to turn off the thermal transfer setting. This is turned on by default in the printer, even though there isn't a thermal transfer ribbon installed in the printer. So the printer will error out right away when you try to send a rendered print job to it. Simply turning off thermal transfer in the Windows driver will not fix the issue. It must be turned off in the printer itself, to fix it. There is a utility in the Windows Printer driver that will allow you to do this.

  • From the start menu, open Printers and Faxes.
  • Right click on the Sato CG408 and select Printing Preferences.
  • It is a good idea at this point to set your label size if you have not already done so.
  • On the Advanced Setup tab click on the Store Settings button.
  • Uncheck the Thermal Transfer check box and then click the Send button.
  • Click Close, Apply and OK.
  • You may need to do this a couple times if this does not work on the first attempt.

Created by Steve Wind May 27 2013 Updated May 28 2013


sato_lm408_troubleshooting.txt · Last modified: 2021/05/11 21:45 (5 weeks ago) by plagrada