If support videos will not play, or you see click here to play but are unable to click on the video, hare are a few things to check.
Determine what web browser you are using?\
Microsoft Internet Explorer
Internet Explorer should work. If it doesn’t… Try enabling or disabling Protected Mode. [[https://www.lifewire.com/how-to-disable-protected-mode-in-internet-explorer-2624507]] or Turn off GPU Hardware Acceleration in Internet Explorer 9 and 10 [[https://www.sevenforums.com/tutorials/149063-internet-explorer-gpu-hardware-acceleration-turn-off.html]]
FireFox requires a plug in to play Flash videos (support Videos) [[https://support.mozilla.org/en-US/kb/install-flash-plugin-view-videos-animations-games]] or Turn off GPU Hardware Acceleration in FireFox [[https://www.sevenforums.com/tutorials/271263-firefox-gpu-hardware-acceleration-turn-off.html]]
Edge had a warning saying that flash videos are not enabled, do you want to allow. If you don’t see this error you can follow the instructions from Adobe to enable it. [[https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-edge.html]]
Chrome has security settings that prevent Flash videos from running click on the three dots next to the search bar. Select Settings from the drop down - Scroll down to the bottom of the screen and click on the down arrow next to Advanced to expand the menu – Click on Content Settings – Click on Flash - allow sites / ask first / allow Or Turn off GPU Hardware Acceleration in Chrome [[https://www.sevenforums.com/tutorials/271264-chrome-gpu-hardware-acceleration-turn-off.html]]
Created by Steve Wind Sept 26 2017