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====== Support Video Playback Issues ======



====== Explanation ======

If support videos will not play, or you see click here to play but are unable to click on the video, hare are a few things to check.

====== Detailed Problem Solution ======

Determine what web browser you are using?\

**Microsoft Internet Explorer** 
<code>
Internet Explorer should work. If it doesn’t… Try enabling or disabling Protected Mode.
[[https://www.lifewire.com/how-to-disable-protected-mode-in-internet-explorer-2624507]]
or
Turn off GPU Hardware Acceleration in Internet Explorer 9 and 10
[[https://www.sevenforums.com/tutorials/149063-internet-explorer-gpu-hardware-acceleration-turn-off.html]]
</code>

**Mozilla FireFox** 
<code>
FireFox requires a plug in to play Flash videos (support Videos)
[[https://support.mozilla.org/en-US/kb/install-flash-plugin-view-videos-animations-games]]
or
Turn off GPU Hardware Acceleration in FireFox
[[https://www.sevenforums.com/tutorials/271263-firefox-gpu-hardware-acceleration-turn-off.html]]
</code>

**Microsoft Edge** 
<code>
Edge had a warning saying that flash videos are not enabled, do you want to allow.
If you don’t see this error you can follow the instructions from Adobe to enable it.
[[https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-edge.html]]
</code>

**Google Chrome** 
<code>
Chrome has security settings that prevent Flash videos from running
click on the three dots next to the search bar.
Select Settings from the drop down
 - Scroll down to the bottom of the screen and click on the down arrow next to Advanced to expand the menu
 – Click on Content Settings
 – Click on Flash
 - allow sites / ask first / allow
Or
Turn off GPU Hardware Acceleration in Chrome
[[https://www.sevenforums.com/tutorials/271264-chrome-gpu-hardware-acceleration-turn-off.html]]
</code>



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Created by Steve Wind Sept 26 2017

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