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--- cloud_multi_factor_authentication [2021/11/29 15:23 (9 months ago)]
kevin [My app won't let me scan the QR code.]
+++ cloud_multi_factor_authentication [2021/11/29 15:24 (9 months ago)] (current)
kevin [My app won't let me scan the QR code.]
@@ Line 115: / Line 115: @@
 ==== My app won't let me scan the QR code. ====
-If you have an iPhone, you may have denied the Authenticator app camera permissions. To fix this, go to Settings -> Privacy -> Camera and make sure Authenticator is set to ON.
+  - If you have an iPhone, you may have denied the Authenticator app camera permissions. To fix this, go to Settings -> Privacy -> Camera and make sure Authenticator is set to ON.
-Sometimes poor lighting can cause the QR code to not scan successfully.  You may need to enter the code manually.
+  - Sometimes poor lighting or a dirty camera lens can cause the QR code to not scan successfully.  If wiping the lens or improving the lighting does not resolve, you may need to enter the code manually.

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