Differences

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--- cloud_multi_factor_authentication [2021/08/23 11:09 (3 years ago)] – fix links jklan_windwardsoftware.com
+++ cloud_multi_factor_authentication [2021/11/29 15:24 (2 years ago)] (current) – [My app won't let me scan the QR code.] kevin
@@ Line 67: / Line 67: @@
 Check your email or smartphone app for your 6-digit code and enter it in the box.
-{{:employee:mfa_code.jpg?400|}}
+{{mfa_code.jpg?400|}}
 Enter the 6-digit code displayed underneath and click Continue. Your login will proceed.
@@ Line 87: / Line 87: @@
    - Enter the code from your authenticator (if possible) or click //Use Backup Code// if you do not.
    - If you are using Microsoft Authenticator:
+     - {{:mfa-pencil.jpg?800|}}
      - Click the pencil icon under Microsoft Authenticator
      - Choose //Change Phone//.
@@ Line 103: / Line 104: @@
 If you are receiving this message:
-{{:employee:mfa_not_enrolled.png?400|}}
+{{mfa_not_enrolled.png?400|}}
 then MFA has been enforced on your account but you have not yet set up the service. Please follow the instructions under [[#First-time setup|First-time setup]] to enable login.
@@ Line 114: / Line 115: @@
 ==== My app won't let me scan the QR code. ====
-If you have an iPhone, you may have denied the Authenticator app camera permissions. To fix this, go to Settings -> Privacy -> Camera and make sure Authenticator is set to ON.
+  - If you have an iPhone, you may have denied the Authenticator app camera permissions. To fix this, go to Settings -> Privacy -> Camera and make sure Authenticator is set to ON.
+  - Sometimes poor lighting or a dirty camera lens can cause the QR code to not scan successfully.  If wiping the lens or improving the lighting does not resolve, you may need to enter the code manually.