cloud_multi_factor_authentication
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Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
cloud_multi_factor_authentication [2021/08/23 15:56 (3 years ago)] – jklan_windwardsoftware.com | cloud_multi_factor_authentication [2021/11/29 15:24 (2 years ago)] (current) – [My app won't let me scan the QR code.] kevin | ||
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- Enter the code from your authenticator (if possible) or click //Use Backup Code// if you do not. | - Enter the code from your authenticator (if possible) or click //Use Backup Code// if you do not. | ||
- If you are using Microsoft Authenticator: | - If you are using Microsoft Authenticator: | ||
+ | - {{: | ||
- Click the pencil icon under Microsoft Authenticator | - Click the pencil icon under Microsoft Authenticator | ||
- Choose //Change Phone//. | - Choose //Change Phone//. | ||
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If you are receiving this message: | If you are receiving this message: | ||
- | {{:employee:mfa_not_enrolled.png? | + | {{mfa_not_enrolled.png? |
then MFA has been enforced on your account but you have not yet set up the service. Please follow the instructions under [[# | then MFA has been enforced on your account but you have not yet set up the service. Please follow the instructions under [[# | ||
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==== My app won't let me scan the QR code. ==== | ==== My app won't let me scan the QR code. ==== | ||
- | If you have an iPhone, you may have denied the Authenticator app camera permissions. To fix this, go to Settings -> Privacy -> Camera and make sure Authenticator is set to ON. | + | - If you have an iPhone, you may have denied the Authenticator app camera permissions. To fix this, go to Settings -> Privacy -> Camera and make sure Authenticator is set to ON. |
+ | - Sometimes poor lighting or a dirty camera lens can cause the QR code to not scan successfully. |
cloud_multi_factor_authentication.1629759365.txt.gz · Last modified: 2021/08/23 15:56 (3 years ago) by jklan_windwardsoftware.com