Ensure that the POS Device manager is started and showing in the system tray as circled in red in figure 1.
If needed, follow the steps to Activate the POS Device Manager
A single left click will open the POS Device manager giving the screen shown in figure 2.
The Port Settings should be set to your slip printer for cash drawers that have a cable connecting the cash drawer to the slip printer. If the cash drawer connects to the computer via a different port, then select that port.
After the port has been selected, click the drawer opens on the tender type button that looks similar to figure 3.
Select the option “Yes” to manually open a cash drawer as circled in figure 4 then click OK. If the system prompts for a password use “supervisor”.
Select the “Open Drawer” button as circled in figure 5 to open the cash drawer.
Look in the events tab of the POS device manager, you should see events attempting to open the cash drawer when you tender a cash amount in System Five. If you do not see these events, the POS Device Manager is experiencing communication challenges perform the following steps.
Unregister the POS device manager and re-registered it.